Cody Johnston

• Collaborated with hiring managers to define job requirements, develop job descriptions and create recruitment strategies
• Utilised Canva software to create and publish compelling job advertisements across Lucas Group website, SEEK, social media (Facebook, LinkedIn, Instagram and X) and external job boards
• Conducted initial resume screenings and phone interviews to assess candidate qualifications and fit
• Conducted full video interviews with pre-screened candidates and created comprehensive candidate reports to send to hiring managers
• Conducted reference checks and background screenings on selected candidates
• Assisted in negotiating job offers and creating employment contracts for successful applicants
• Maintained candidate records using Bullhorn CRM system and updated information accordingly

Accomplishments-

• Successfully achieved a candidate placement in over 70% of projects worked on
• Have managed projects entirely independently and have so far had a 100% success rate in these

• Liaised with operators to ensure customer's specific requirements and requests were met
• Increased revenue by skillfully upselling and closing customer sales by highlighting product benefits based on client needs
• Capitalised on strong emotional intelligence to respond clearly and calmly to customer complaints/negative feedback, coming to satisfactory solutions for clients
• Was the HR Subject Matter Expert (SME) of the team and assisted management with the creation of clear Standard Operating Procedures (SOPs) and partially ran/helped create content for the training induction programs of new team members

Accomplishments-

• In sales team of up to 70 staff, finished in top 3 sales performers in each year of my tenure, consistently hitting over $1,000,000 of sales per month
• Helped reduce initial training induction time of new staff from 3 to 2 weeks by helping optimise processes
• Helped pilot, implement and improve Omni Channel (a vessel for Live Chat and email enquiry through Salesforce)

• Discussed client's tour requirements and made excellent recommendations based on client's needs and the product range available, leading to high levels of sales conversion
• Successfully managed/oversaw the business as team leader-
• Finance- bank statements, profit/loss statements, managing store expenditure
• People- motivated staff to perform to KPI metrics, ran daily meetings, organised team roster and helped recruit new team members
• Marketing- implemented and organised 'Local Store Marketing' with local businesses including cross promotions, 'kick back clubs' and joint events such as quiz nights

Accomplishments-

• Improved store turnover by over $2,000,000 between 16/17 and 17/18 financial years
• 2017/18 'Global Ball Qualifier' - top 2% of sales performers across all Flight Centre Brands are invited to attend

• Complied with one best way sales standards to contact, interact with and schedule appointments with potential clients
• Assisted in the preparation of sales scripts while training other salespeople
• Assisted with recruitment tasks such as screening applicants and arranging interviews
• Created and maintained databases to track and record customer data