Cody Lee Willis

Operated CAT 793 and CAT 797 equipment effectively.

Adhered to bhp protocols while promoting efficient operations.

• Operate Hitachi 5000 / 3500 electric trucks Cat 789
• Certificate 3 Open extraction mining

• Provide excellent customer and client experience by efficiently delivering services, including conducting welfare for lone and after-hour workers, taxi dispatching, diary management, emergency response, and monitoring alarms
• Drive first call resolution by effectively addressing customers' concerns, requests, or questions
• Leverage knowledge in Diary Management software tools to proficiently take and schedule appointments
• Demonstrate resiliency in addressing requests, including requesting urgent after-hour delivery/breakdowns for multiple truck firms, taking police calls, taking emergency calls, monitoring radios, and dispatching emergency service, and fire trucks
• Adept in managing emergency mining calls, urgent mining maintenance breakdowns, urgent plumbing & electrician call-outs, and Northern Territory after-hour government emergency call-outs
• Work independently with minimal supervision and extend support in mentoring trainee workers

• Supported the management team in maintaining customer relationships through excellent customer service
• Performed administrate and clerical tasks, including balancing and reconciling cash register, stocktaking, operating WAVE for packing shelves, operating the industrial saw, and collecting money from tills
• Worked closely with the team to ensure seamless operations while adhering to the company's regulations & standards