Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cody-Leigh Daley

Summary

Outgoing consultant with sound knowledge in cross-cultural understanding and performance tracking, ensuring optimal outcomes for diverse client bases. I am a motivated Employment Consultant with 2 years of experience in matching jobseekers with appropriate employers and offering ongoing assistance and support for a large clientbase and employers.


I aim to offer my abilities in understanding the importance of having strong documentation skills with motivational strategies and have achieved significant client success through effective employer matching and offering personalized support. I have practiced working with individuals of all career types, education backgrounds and skill levels, including working with clients with ongoing mental and physical health barriers to ensure mutual obligations are met and assistance is offered when required.


I am a proactive and goal-oriented professional with excellent time management and problem-solving skills, known for reliability and adaptability, with the capacity to learn and apply new skills. As an individual with great communication and management skills, I have the proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Within my current role I believe I am passionate about helping others reach personal and professional goals and come highly skilled at networking to build relationships with business and community members.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Employment Consultant

RESQ+
08.2022 - Current
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
  • Interviewed clients and administered skills assessments to determine employability.
  • Evaluated the effectiveness of job search strategies for clients and adjusted them as needed to optimize results.
  • Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
  • Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
  • Tracked clients' progress in ESCN & Docuware database to provide monthly reports.
  • Assisted and supported a multiple number of clients with job placement.
  • Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
  • Reviewed, tracked and coordinated employment referrals.
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Managed caseloads of up to 120 clients with monthly appointments in search of gainful employment.
  • Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
  • Proofread and edited clients' resumes to improve interview chances.
  • Conducted assessments, interviews, and job trials with clients to develop person-centred plans for employment and support.
  • Assessed individuals to identify skills, strengths and interests for job placement.
  • Updated client records to reflect personal information, qualifications and career aspirations.
  • Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.

Manager

Secret Garden Cafe
04.2018 - 10.2022
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, and continuous learning opportunities.
  • Managed budgets effectively, completed daily ordering with local businesses and completed weekly payroll.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Receptionist

Australian Stockman's Hall Of Fame
02.2022 - 08.2022
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled cash transactions and maintained sales and payments records accurately..
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained visitor log for entering and leaving facility for security purposes.

Administration and Courier Driver

The Real Group
02.2021 - 12.2021
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Followed company policies and procedures during shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use, as well as the completion of daily pre starts and log books.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Utilized GPS navigation systems to navigate faster routes.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Developed strong relationships with clients through dependable service that ensured repeat business.

Education

High School Diploma -

Longreach State High School
Longreach, QLD
11-2007

Skills

  • Sound knowledge of the importance of documentation and record keeping
  • Time Management & understanding of proactive strategic planning
  • Resume development & Recordkeeping requirements
  • Monthly Reporting & Performance Tracking
  • Effective negotiation & Problem-solving abilities
  • Cross-cultural understanding & awareness
  • Emotional Intelligence
  • Interview preparation & coaching
  • Database recordkeeping
  • Holding mock interviews & Job search coaching
  • Analyzing job opportunities & Employment matching

Certification


  • ServSafe Food Handler's Certification
  • Queensland Driver's License
  • Barista


Timeline

Employment Consultant

RESQ+
08.2022 - Current

Receptionist

Australian Stockman's Hall Of Fame
02.2022 - 08.2022

Administration and Courier Driver

The Real Group
02.2021 - 12.2021

Manager

Secret Garden Cafe
04.2018 - 10.2022

High School Diploma -

Longreach State High School

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Cody-Leigh Daley