Cody Monkerud

• Provided timely feedback to management regarding customer service

• Identified product defects and reported them to the development team for

Assisted customers with installation, configuration, and troubleshooting of products.

Conducted warrant\· repairs. Assisted in labor, as needed.

• Conducted tuning on various Epiroc equipment.

• Helped assist in starting the CPM Project on site.
• Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
• Identified product defects and reported them to the development team for resolution
• Provided technical support to customers via phone, email and chat.
• Collaborated with cross-functional teams on future development initiatives.

• Trained, mentored, coached and evaluated staff as necessary.
• Resolved customer complaints in a timely manner While ensuring customer satisfaction.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Ensured the highest performance of the clients drilling equipment
• provided training when necessary

• Continuously improving the fleet of PV271s and D65s on the client's site
• Reviewed and maintained the customers documentation on repairs, maintenance, and parts ordering
• Maintained a high standard of maintenance with other members of Epiroc to achieve high KPI standards
• Attended complex breakdowns to maximize maintenance efficiency
• Trained new and existing employees on how to solve complex breakdowns and tedious maintenance tasks in a timely matter
• Developed detailed reports on operational issues and recommended corrective actions

• Performed preventative maintenance on the Customers' T45 fleet
• Followed safety regulations while working with hazardous materials and chemicals
• collaborated with other technicians ot complete complex projects efficiently
• Adjusted machine settings as needed to optimize production processes
• Analyzed data from test runs to identify potential malfunctions in advance
• Developed detailed reports on operational issues and recommended corrective actions