Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns tables and handles payments. Outstanding multitasker with in-depth knowledge of customer service and conflict management.
Overview
2
2
years of professional experience
Work History
Hospitality Worker
Arana Leagues Club
07.2023 - Current
Prepared beverages and verified adherence of quality and safe food-handling standards.
Reduced risks by maintaining clean and organised work environment.
Communicated with customers to promptly resolve complaints and address inquiries.
Processed payments with focus on accuracy and correct cash-handling procedures.
Delivered excellent customer service to support company reputation and patron satisfaction.
Greeted guests with friendly and professional acknowledgment to build rapport.
Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Kitchen Hand
Little Tree Bake And Brew House
02.2022 - 07.2022
Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Managed time to juggle multiple tasks simultaneously with ease.
Education
No Degree -
Ferny Grove State High School
Brisbane, QLD
Skills
Food safety knowledge
Conflict Management
Cleaning and sanitizing
Supply Restocking
First Aid Training
Upselling strategies
Guest Relations
Housekeeping
Event preparation
Reservation Management
Event Planning
Health Code Compliance
Customer Service
Teamwork and Collaboration
Time Management
Problem-Solving
Hospitality services
Problem-solving skills
Cash Handling
Relationship Building
Timeline
Hospitality Worker
Arana Leagues Club
07.2023 - Current
Kitchen Hand
Little Tree Bake And Brew House
02.2022 - 07.2022
No Degree -
Ferny Grove State High School
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