Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Cody Phan

Bbrisbane,QLD

Summary

Hardworking individual seeking employment. Bringing forth a motivated attitude and a variety of powerful skills. Committed to utilizing my skills to further the mission of a company. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. Highly competent communicator skilled in multitasking and effectively communicating with others.

Overview

5
5
years of professional experience

Work History

Salesperson

VVG Group
08.2023 - Current
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Implemented effective sales strategies to maximize revenue generation.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.

Waiter

Madam Wu
02.2022 - 06.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Waiter/S.I.C

Adonis Cafe And Bar
07.2019 - 01.2021
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

Skills

  • Cross-Selling Products and Services
  • Customer Engagement
  • Account Management
  • Sales Strategy Development
  • Up-Selling
  • Sales Management
  • Product Description
  • Relationship Selling
  • Customer Care
  • Negotiation

Languages

Vietnamese
Native or Bilingual

Timeline

Salesperson

VVG Group
08.2023 - Current

Waiter

Madam Wu
02.2022 - 06.2022

Waiter/S.I.C

Adonis Cafe And Bar
07.2019 - 01.2021
Cody Phan