Cody Schiemann
Hervey Bay,QLD
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Assistant Store Manager
Amart Furniture
Herveybay, Qld
04.2024 - Current
- Assisted in daily store operations and managed staff schedules.
- Trained new employees on customer service and sales techniques.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and complaints with effective communication skills.
- Monitored sales performance and reported trends to upper management.
- Enforced store policies and procedures to ensure compliance among staff members.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Soccer Referee
Football QLD
Wide Bay , QLD
03.2013 - Current
- Made accurate calls based on knowledgeable reading of league regulations and knowledge of soccer rules.
- Clarified rules and resolved disputes between coaches, players and spectators.
- Refereed soccer games in different leagues and play levels with players as young as 10 years old.
- Moved about field to keep up with play and quickly identify violations.
- Maintained neat, professional appearance as trusted and fair officiant for soccer games across The Wide Bay.
- Assisted new referees with training and learning specific game rules and regulations.
- Explained rules, regulations and league guidelines to players and coaches.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
- Developed training and exercise programs to meet individual requirements and team play strategies.
Store Manager
Forty Winks
Herveybay, Qld
08.2019 - 03.2024
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Acted as point of contact for internal and external customers across departments.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
2IC Manager
Telstra
Herveybay, QLD
08.2014 - 08.2019
- Acted as initial contact in addressing customer concerns.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Processed orders through company system and coordinated product deliveries.
- Worked with fellow sales team members to achieve group targets.
- Built trusting relationships with customers by making personal connections.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Facilitated communication between departments to streamline workflow and resolve issues.
- Developed operational reports to track performance and identify areas for improvement.
Education
MSHS
Maryborough, QldSkills
- Documentation and recordkeeping
- POS system operation
- Energetic self-starter
- Outgoing personality
- Sales expertise
- Listening skills
- Strategic planning
- Verbal/written communication
- Superb time management
- Team player mentality
- Reliable and punctual
- Excellent communication skills
- Decision-making skills
- Gameplay management
- Endurance
- PPE use
- Supervision
- Team building
- Leadership
- Reliable and trustworthy
- Friendly, positive attitude
Certification
- First Aid
- CPR
- Cert 3 in Cabinetry
Timeline
Assistant Store Manager
Amart Furniture
04.2024 - Current
Store Manager
Forty Winks
08.2019 - 03.2024
2IC Manager
Telstra
08.2014 - 08.2019
Soccer Referee
Football QLD
03.2013 - Current
MSHS