Graciela Crosa

My roll as a beauty therapist at complete skin and beauty consists of many things. I perform body treatments like body massage and treatments that improve and beautify the skin. I give advise to my clients on skincare options for care between treatments this encourages my clients to look after their skin and helps the client to feel more confident and attract. We build customer reports in order to maintain our loyal clients. Time management as we have set client time intervals. Self-sufficient is a big one as I am required to be confident and perform my treatment to the up-most standard to achieve clients satisfaction. Customer service to make clients feel comfortable and well cared for. Verbal communication, including active listening, for learning about client;s needs and explaining treatment options. Basic computer literacy for booking new appointments and processing payments in electronic systems.

• Trained in Laser hair removal and murad facial treatments. Able to use equipment such as microderma-brasion, sonophoresis, derma-planning, LED machine and peels. I have also worked with Lira skincare products and peels.
• Recommended specific beauty products to meet individual customer needs.
• Identified skin needs of customers to provide assistance in choosing best products.
• Analyzed client needs and came up with individualized and continuous treatment plans.
• Maintained counter and display areas for cleanliness and organization.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Can provide references upon requests.

• Followed up with customers to increase satisfaction with purchases and services.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Trained new staff in product knowledge and customer service protocols.
• Trained in Gel nails, waxing, spray tan, lash lift/tint, eyelash extensions (classic), swedish relaxing massage and facial massage.
• Time management skills.
• People skill in order to understand my client's wants and needs.

• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Oversaw training of more than 5 team members.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Produced food and drink products adhering to company quality and quantity standards.
• Monitored food temperatures to comply with safety regulations.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Trained new cafe workers in sales, customer service and safety.
• Maintained clean and attractive product displays to entice customer purchases.

• Organized activities that enhanced children's physical, emotional and social well-being.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Supervised children on playground to help develop physical and social skills.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Communicated with parents regarding children's progress and development, raising any issues.