Cody Marie Learmonth
Richmond,VIC
Summary
I am a self-motivated and detail-oriented professional committed to providing exceptional support to clients, customers, and businesses.
With strong customer service skills, I excel at understanding customer needs and resolving issues efficiently to ensure satisfaction.
I bring a high level of professionalism, integrity, and dedication to completing tasks on time and to a high standard.
I am seeking a new opportunity in administration where I can continue to learn, develop, and grow. With strong attention to detail, excellent organisational and administrative skills, and a proven ability to contribute effectively to team success, I am confident and ready for a new challenge.
Overview
9
9
years of professional experience
Work History
Co Manager
Just Jeans
04.2023 - Current
- Welcomed customers with a friendly and professional demeanor, ensuring a positive first impression.
- Managed high volumes of incoming phone calls, providing timely and professional responses.
- Built strong professional relationships with employees and management across multiple levels.
- Efficiently handled and resolved customer inquiries, ensuring excellent service and satisfaction.
- Utilised conflict resolution skills to de-escalate situations and maintain a positive customer experience.
- Maintained an organised stocktake system, achieving a Tier 1 results.
- Recruited, onboarded, and trained new staff for both our store and other locations.
- Maintained and updated records, databases, and internal systems to ensure accurate information tracking.
- Worked with Area Managers/Visual Merchandisers to ensure Melbournes Flagship store ran accordingly.
- Conducted monthly loss prevention and health & safety audits to ensure compliance.
- Processed invoices, managed store documentation, and maintained confidential files.
- Managed and organised large stock deliveries, ensuring efficient
Property Manager/Office Administrator
Tommy's Property Management
02.2022 - 02.2023
- Managed daily administrative tasks, including responding to emails, answering phone calls, and overseeing rent collection.
- Processed and maintained tenancy agreements, lease documents, and compliance paperwork.
- Created and updated spreadsheets and reports for tracking rental payments, maintenance requests, and inspections.
- Built and maintained strong relationships with landlords and tenants, ensuring clear communication and positive interactions.
- Scheduled and coordinated property viewings, inspections, and maintenance appointments.
- Reviewed and analyzed contractor bids for property services such as cleaning, maintenance, and security.
- Handled resident inquiries and complaints, providing effective resolutions to achieve positive outcomes.
- Conducted property inspections, ensuring compliance with maintenance standards and tenancy agreements.
- Assisted in preparing financial statements and reports related to property management activities.
- Maintained and organised general office duties
Store Manager
Peter Alexander
02.2021 - 02.2022
- at Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Providing high class customer service and to increase company's growth and revenue
- Maintaining outstanding store condition and visual merchandising standards within the New Zealand flagship store
- Delegating tasks among staff at the start of the day ensuring they get completed
- Scheduling and rostering employees’ hours
- Accumulating weekly sale stats to provide to branch and area managers
- Effectively manage customer product faults to ensure customers satisfaction
- Attend all sales meetings
Assistant Store Manager
Hannah's Shoes
07.2016 - 01.2021
- Maintained up-to-date knowledge of all retail promotions
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Led with a can-do attitude and a positive mindset
- Operated with a strong work ethic, professionalism, and the ability to work under pressure.
Education
Certificate of education -
Kapiti College
Wellington, NZ01.2017
Skills
- Customer service
- Team leadership
- Task delegation
- Operations management
Timeline
Co Manager
Just Jeans
04.2023 - Current
Property Manager/Office Administrator
Tommy's Property Management
02.2022 - 02.2023
Store Manager
Peter Alexander
02.2021 - 02.2022
Assistant Store Manager
Hannah's Shoes
07.2016 - 01.2021
Certificate of education -
Kapiti College
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