IZABELLA WALKER
Mandurah,WA
Summary
Motivated and detail-orientated shared services officer with experience working across multiple programs. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
4
4
years of professional experience
Work History
Shared Services Officer
360 Health and Community
11.2024 - Current
- Handled a high volume of inbound phone calls across multiple health programs, including Street Doctor, Allied Health Services, Coordinated Endocrine & Diabetes Service, Persistent Pain Program, ALIVE Program, NDIS, Commonwealth Home Support Program, Commonwealth Psychosocial Program, and general inquiries.
- Monitored and responded to emails and voicemails via shared inboxes (Info, Referral, Voicemail), triaging referrals and maintaining client communications.
- Processed and managed referrals using Lumary and Cliniko maintaining and actioning daily waitlists
- Completed all invoicing and payment processing for Allied Health Services
- Coordinated script requests with pharmacies and followed up on required client testing (e.g., eye tests, bloodwork) ahead of appointments.
- Proactively contacted clients regarding referral expirations, recalls, and outstanding documentation to ensure continuity of care.
- Entered and maintained accurate client records, including consent and registration forms, in compliance with health service policies and privacy standards.
Sales Assistant
Ghanda Clothing
04.2023 - 11.2024
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
Store Manager
Peter Alexander
06.2022 - 03.2023
- Completed thorough opening, and closing procedures to maintain operational standards each day.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits
- Managed Line counts and known loss book
- Kept stock receiving book and screen up to date
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage.
- Delivered excellent customer service making sure every customer leaves happy and satisfied with experience
Assistant Manager
Dotti
09.2021 - 05.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets.
Education
S2S3 Guild Certificate - Medicine
Pharmacy of Guild Australia
Online07.2019
High School Diploma -
Foundation Christian College
Mandurah12.2017
Hairdressing Cert II - Hairdressing
Tafe
Metropolitan11.2017
Skills
- Attention to detail
- Scheduling
- Time management
- Problem-solving
- Decision-making
- Schedule coordination
Timeline
Shared Services Officer
360 Health and Community
11.2024 - Current
Sales Assistant
Ghanda Clothing
04.2023 - 11.2024
Store Manager
Peter Alexander
06.2022 - 03.2023
Assistant Manager
Dotti
09.2021 - 05.2022
High School Diploma -
Foundation Christian College
Hairdressing Cert II - Hairdressing
Tafe
S2S3 Guild Certificate - Medicine
Pharmacy of Guild Australia