Coen Emmenegger
Sydney
Summary
Dynamic and results-oriented customer service professional with extensive experience across the service Industry, including Retail, Superannuation, Investments and Insurance. Proven expertise in delivering exceptional service and building robust relationships through outstanding communication skills, whether engaging with senior management, stakeholders, or vendors. Adept at identifying opportunities for growth and improvement while providing motivational and inspirational coaching to team members. Possess a broad skill set honed through diverse work environments and industries, leveraging valuable insights and lessons to drive success and foster a positive work culture.
Overview
9
9
years of professional experience
Work History
Skilled Labourer
Contracted
12.2022 - Current
- Demonstrated versatility in adapting quickly between different types of skilled labor tasks depending on project requirements.
- Used problem-solving skills to troubleshoot unexpected issues during construction projects while minimizing delays or additional costs involved in resolving them.
- Collaborated with team members to complete projects on schedule, ensuring high-quality results and client satisfaction.
- Maintained safe work environments by following established safety protocols and regularly inspecting equipment for potential hazards.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Prepared job sites by removing debris and setting up materials and tools.
- Provided labor support to carpenters, roofers, landscapers, renderer and metal fabricators.
Customer Relations Consultant
BT Financial Group
06.2019 - 11.2022
- Servicing complex customer enquiries in an inbound contact centre
- Meeting and exceeding customer focused KPI's
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Producing customized client reports for Advisers
- Provided exceptional support during high volume periods, maintaining professionalism and efficiency under pressure.
- Liaising with processing team to resolve urgent requests and issues
- Investigating system errors and issues with share order transactions
- Navigational support and assisting Advisers to transact on client accounts through our platform
- Extensive knowledge of super/pension legislation, product knowledge, systems and processes
- Facilitated successful conflict resolutions between customers and company representatives, fostering positive outcomes for all parties involved.
- Implementing and working with key stakeholders to develop business improvement initiatives
- Provided support within the development and training of new employees, implemented effective training programs, ensuring consistent quality in customer interactions.
Corporate Action Wealth Specialist/Case Manager - Secondment
Westpac Banking Organisation
04.2021 - 08.2021
- Maintained accurate documentation on all cases within corporate action remediation project ensuring compliance with internal and external policies, regulations and confidentiality requirements.
- Case management for entitled clients within the remediation scope
- Supporting other teams within the thematic remediation through data entry and file review
- Personally developing training packs for various systems needed within the role
- Maintaining a high level of professionalism in all forms of communication and interactions.
FSA (Food Service Assistant)
ANZ Stadium/Bankwest Stadium - Venues Live
02.2017 - 06.2021
- Maintained strict adherence to food safety standards, ensuring healthy cooking environment.
- Prepared and serving the VIP Suite's orders to support waitstaff and other team members.
- Followed recipes closely for consistent taste, quality and presentation.
- Trained new staff on food preparation and safety procedures.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Recording relevant data to ensure safety requirements are met in terms of food quality throughout service
Footwear Sales Associate
JD Sports
11.2018 - 07.2019
- Selling footwear products using product knowledge and analysis of customer's needs and wants to offer the product best suited to them in the most effective way
- Maintaining positive business relationships this customers to ensure future sales and solidify loyal customers
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Utilized POS system efficiently for accurate transactions, returns, and exchanges while minimizing errors.
- Assisted in inventory management, conducting regular stock checks and replenishing items as needed.
- Servicing customer's calls.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and storage areas.
Sales Associate
Universal Store
11.2018 - 07.2019
- Selling clothing, shoes and accessories using product knowledge and analysis of customer's needs and wants to offer the product best suited to their style in the most effective way
- Maintaining positive business relationships this customers to ensure future sales and solidify loyal customers
- Dealing with complaints by utilizing customer service and communication skills
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Working with a team and individually towards KPI's
- Servicing calls from customer's and regional managers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Coach
Australian Soccer School
02.2018 - 11.2018
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Provide knowledge and techniques to improve individual players through tactical analysis and skill.
- Developed code of conduct for team, promoting discipline and respect both on and off field.
Kitchen Hand
Panania Hotel
12.2015 - 12.2016
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Stock intake and data entry
- Customer service in front of house, assisting customers with their dietary requirements
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
Education
Fintech Course - USYD/Trilogy Education Services - Computer Science
University of Sydney
Sydney, NSW06.2022
Skills
- Great time management with the ability to work to deadlines
- Demonstrated experience in successfully working in an outcome focused environment
- Exceptional administration skills and excellent phone manner
- Excellent ability to train and mentor staff
- Strong rapport with Clients, Customers and Team members
- Ability to effectively prioritise and execute tasks in a high pressure environment to drive results, change and cost efficiency
- Strong customer service skills including highly developed communication skills in all forms verbal and written
- Proactive and results driven
- Team oriented
- Strong analytical, financial, and conceptual skills
References
- Matthew Stewart, Head Chef at Venues Live - ANZ Stadium / Gema Group, 0410 521 206, matthew.stewart@gema.com.au, Edwin Flack Ave, Sydney Olympic Park, NSW, 2127
- Corey Muscas, Encore Constructions, 0424 688 197, Corey.muscas@hotmail.com
Timeline
Skilled Labourer
Contracted
12.2022 - Current
Corporate Action Wealth Specialist/Case Manager - Secondment
Westpac Banking Organisation
04.2021 - 08.2021
Customer Relations Consultant
BT Financial Group
06.2019 - 11.2022
Footwear Sales Associate
JD Sports
11.2018 - 07.2019
Sales Associate
Universal Store
11.2018 - 07.2019
Coach
Australian Soccer School
02.2018 - 11.2018
FSA (Food Service Assistant)
ANZ Stadium/Bankwest Stadium - Venues Live
02.2017 - 06.2021
Kitchen Hand
Panania Hotel
12.2015 - 12.2016
Fintech Course - USYD/Trilogy Education Services - Computer Science
University of Sydney
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