Coen Finati
Coogee,New South Wales
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Bartender
Beach Road Hotel
2021.11 - 2022.09
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar presentable and well-stocked to meet customer needs.
Sales Representative
Various Employers
2020.10 - 2023.07
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated new leads through networking and attending industry events.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
Education
Hospitality
Australian Barista School
10 Quay Street Haymarket06.2023
Skills
- Consulting with Customers
- Retention Strategies
- Revenue Generation
- Negotiation Tactics
- Consultative Selling Techniques
- Product and Service Knowledge
- Performance Improvement
- Profit Target Achievement
Timeline
Bartender
Beach Road Hotel
2021.11 - 2022.09
Sales Representative
Various Employers
2020.10 - 2023.07
Hospitality
Australian Barista School
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