Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Timeline
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Anna-Mart Coetzer

Mackay,QLD

Summary

I am a dedicated professional with a strong commitment to continuous learning and growth within an organization. Demonstrates self-discipline and responsibility, ensuring a high level of professionalism in all tasks. Quick learner with a focus on thoroughness and client satisfaction, contributing positively to team dynamics. Proven ability to be a valuable asset through hard work and collaboration.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Owner - Permanent Make-up Artist

LaFemme Beauty
Centurion, South Africa
11.2021 - 05.2024

Owner.

Shaded Powder; Hair strokes; Pixel Eyebrows;

Lash Enhancement, Classic Eyeliner, Blended Lipliner, Blush Lips, Full Lips, Mapping, Color Theory.

Contract Quality Control

Fidelity ADT
Centurion, South Africa
09.2018 - 08.2021
  • Review and audit all contracts to identify any errors before billing date
  • Conduct interdepartmental training
  • Proactive identification of simplification / automation opportunities
  • Process and monitor bills related credit memos.
  • Prepare monthly or periodic reports of all billings.
  • Proactively manage and ensure compliance with control objectives
  • Support of internal and external auditors

Technical Quality Control

Fidelity ADT
Centurion, South Africa
03.2015 - 08.2018
  • Ensure adjustments to integrator system is done on a daily basis;
  • Review invoices to identify any errors before invoice delivery
  • Conduct interdepartmental training
  • Proactive identification of simplification / automation opportunities
  • Process and monitor bills related credit memos.
  • Prepare monthly or periodic reports of all billings.
  • Initiate and establish new procedures in technical billing tasks.
  • Support of internal and external auditors

Technical Coordinator / Data Capturer

ADT Tyco Fire & Security (Fidelity ADT)
Centurion, South Africa
10.2012 - 03.2014
  • Customer Care and Customer Liaison;
  • To capture all installation and service invoices;
  • To load all Technical quotations;
  • To compile and update all Missing and Stock Sheet reports ;
  • To follow up on courtesy calls on a daily basis;
  • Assist to invoice clients daily;
  • To track and follow up on outstanding invoices and quotations.

Customer Relations & Reinstatements Consultant

ADT Tyco Fire & Security (Fidelity ADT)
Centurion, South Africa
02.2009 - 09.2012
  • Customer Care and Customer Liaison;
  • Supplying clients & insurance companies with History & Incident reports;
  • Assist with incident investigations;
  • Update clients profile information & extracting data from the system;
  • Due Diligence and Reinstatements call (rehabilitating bad debt clients);
  • Office administration.
  • ADT Health & Safety Representative.

Quality Control Administrator

Aviva Marble
Bronkhorstspruit, South Africa
01.2007 - 01.2009
  • Client liaison and positive representation of the brand;
  • Drawing up Job Cards;
  • Compiling a quotation for the client via the telephone, e-mail ;
  • Receiving all orders and following up with clients;
  • Overlooked the daily running of the factory and warehouse;
  • Stocktake;
  • Making sure that the factory is up to date with all orders and making sure the product is of good quality.

Guest House Supervisor

Rondefontein Guesthouse
Springfontein, South Africa
01.2004 - 01.2007
  • Supervise and manage the staff and the whole guest house setup;
  • Booking and dealing with guests;
  • Compiling of guests accounts;
  • Control Petty Cash;
  • Check if all rooms are up to standard;
  • Job card control;
  • Stock buying and control;

Education

Completed High School - Afrikaans, English, Mathematics, Geography, Biology, Home Economics

Highschool Erasmus
South Africa
12.2003

Skills

  • Administration
  • Client consultation
  • Safety compliance
  • Customer service
  • Client Liaison
  • Customer Service
  • Data Entry
  • Quality Control
  • Team collaboration
  • Attention to detail

Certification

B163017, Biotek International Permanent Makeup Academy,

Languages

  • Afrikaans
  • English

Languages

English
Full Professional
Afrikaans
Native/ Bilingual

References

References available upon request.

Timeline

Owner - Permanent Make-up Artist

LaFemme Beauty
11.2021 - 05.2024

Contract Quality Control

Fidelity ADT
09.2018 - 08.2021

Technical Quality Control

Fidelity ADT
03.2015 - 08.2018

Technical Coordinator / Data Capturer

ADT Tyco Fire & Security (Fidelity ADT)
10.2012 - 03.2014

Customer Relations & Reinstatements Consultant

ADT Tyco Fire & Security (Fidelity ADT)
02.2009 - 09.2012

Quality Control Administrator

Aviva Marble
01.2007 - 01.2009

Guest House Supervisor

Rondefontein Guesthouse
01.2004 - 01.2007

Completed High School - Afrikaans, English, Mathematics, Geography, Biology, Home Economics

Highschool Erasmus
Anna-Mart Coetzer