Cohen Eder
11 Sunset St,NSW
Summary
Dynamic leader with proven success at McDonald's, enhancing operational efficiency and customer satisfaction. Excelled in team management and inventory control, driving staff development and optimizing resource use. Achieved notable improvements in service quality and staff morale through effective communication and motivational techniques. Skilled in POS systems and adept at fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
McDonald's Restaurant
Batemans Bay, NSW
04.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Assistant Restaurant Manager
McDonald's
Parkes, NSW
01.2020 - 04.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to 100 restaurant staff, maintaining exceptional customer service and quality standards.
Department Manager
McDonald's
Forbes, NSW
01.2019 - 12.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
Education
Young High School
Young, NSWSkills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Shift Management
- Complaint resolution
- Staff Scheduling
- Schedule Coordination
- Supervisory skills
- Pre-shift walk-through
- Promotions planning
Timeline
Restaurant Manager
McDonald's Restaurant
04.2022 - Current
Assistant Restaurant Manager
McDonald's
01.2020 - 04.2022
Department Manager
McDonald's
01.2019 - 12.2020
Young High School