Cohen Jarmain
Karuah,NSW
Summary
Accomplished Department Manager at McDonald's, adept in staff management and problem-solving, significantly improved customer satisfaction through innovative process enhancements and effective team supervision. Demonstrated excellence in retail management, fostering a culture of accountability and versatility among employees. Skilled in customer engagement and maintaining high safety standards, driving departmental efficiency and performance.
Overview
5
5
years of professional experience
Work History
Department Manager
McDonald's
Raymond Terrace, NSW
08.2019 - 09.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Education
Hunter River High School
Heatherbrae, NSWSkills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Safety and Security
- Customer Engagement
- Goals and performance
- Retail Management
Timeline
Department Manager
McDonald's
08.2019 - 09.2024
Hunter River High School