Open To Work
Coleen Jane Juan
Robertson,QLD
Work Preference
Summary
Organised and dependable administrative professional with several years of experience supporting offices in Australia and the Philippines. Skilled in client coordination, document control, and day-to-day office operations. Developed skills in customer service and efficient transaction handling in fast-paced environment, now seeking to transition into a new field. Demonstrated ability to manage high-volume customer interactions and resolve issues effectively. Looks to leverage communication and organizational skills in fresh, challenging role.
Overview
4
4
years of professional experience
Work History
BOX OFFICE ASSISTANT
ANDREW KAY MANAGEMENT
11.2024 - Current
- Coordinated daily box office operations including ticket sales, reservations, refunds, and financial reconciliation to ensure smooth event management.
- Acted as the first point of contact for patrons, managing enquiries across phone, email, and in-person channels with professionalism and efficiency.
- Handle daily reconciliation and maintain up-to-date records.
HOSPITALITY ASSISTANT
Estia Health Ringwood
04.2024 - Current
- Maintain stock records, compliance documents, and service schedules.
- Support tasks across catering and housekeeping departments.
- Collaborate with staff across departments, developing strong knowledge of aged care processes and requirements.
HONORARY CONSULAR STAFF
PHILIPPINE CONSULATE QUEENSLAND
02.2024 - Current
- Manage front desk and reception services, handling inquiries and directing clients to appropriate consular services, and coordinate the processing and verification of official documents, maintain records, and provide administrative support to senior officers.
- Designed, scheduled, and distributed promotional and informational materials to strengthen community awareness and engagement with consular services.
- Assisted in social media management and digital communications, effectively boosting the reach and followers on Facebook.
OFFICE ASSISTANT
REMAX FIRST CHOICE
03.2024 - 04.2024
- Managed reception as the first point of contact, handling client inquiries through phone, email, and in-person interactions with professionalism, as well as assisting in office administration.
- Maintained and updated property documents, listings, and contracts, ensuring accuracy, compliance, and proper record management.
- Supported business operations by assisting with financial administration tasks, including preparing records and maintaining accounts using Xero.
MARKETING ASSOCIATE
APAX VISA SERVICES
09.2023 - 01.2024
- Performed administrative and client service duties and creative digital marketing responsibilities to enhance the organisation’s visibility and client experience.
- Produced and published social media content, crafted graphics and posts, and monitored analytics to grow the brand’s online presence.
- Maintained filing systems and correspondence logs to streamline office efficiency.
PRODUCTION ASSISTANT
GMA NETWORK, INC.
11.2022 - 08.2023
- Supported office administration, scheduling, and document management for TV production.
- Coordinated wardrobe, set logistics, and production resources to ensure smooth operations during live and recorded programs.
- Collaborated with directors, producers, and on-air talent, facilitating communication across departments to maintain efficiency in fast-paced production environments.
SOCIAL MEDIA COMMUNITY ASSISTANT
OFFICE OF THE FIRST DISTRICT REPRESENTATIVE
01.2022 - 06.2022
- Managed office communications by responding to enquiries and maintaining accurate records of correspondence.
- Managed public enquiries and maintained accurate office and communication records.
- Assisted with reporting, filing, and calendar management for government projects.
Education
Advanced Diploma - Project Management
Queensland International Institute
AustraliaDiploma - Project Management
Queensland International Institute
Australia01.2024
Bachelor of Arts - Communication
Northwestern University
Laoag City, Philippines01.2022
Humanities and Social Sciences - Senior High School - undefined
Northwestern University
Laoag City, Philippines01.2018
Skills
- Office Administration & Reception
- Client & Booking Coordination
- Xero & Microsoft Office Suite
- Records & Document Management
- Scheduling & Calendar Organisation
- Time Management & Multitasking
- Strong Communication & Reliability
- Social Media Management & Digital Marketing
- Event & Logistics Coordination
- Professional Communication (Verbal & Written)
- Research, Reporting & Data Entry Accuracy
- Multitasking, Time Management & Problem-Solving
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Korean
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
Canva
Xero
Affiliations
- Honorary Consular Staff at the Philippine Consulate in Queensland
Timeline
BOX OFFICE ASSISTANT
ANDREW KAY MANAGEMENT
11.2024 - Current
HOSPITALITY ASSISTANT
Estia Health Ringwood
04.2024 - Current
OFFICE ASSISTANT
REMAX FIRST CHOICE
03.2024 - 04.2024
HONORARY CONSULAR STAFF
PHILIPPINE CONSULATE QUEENSLAND
02.2024 - Current
MARKETING ASSOCIATE
APAX VISA SERVICES
09.2023 - 01.2024
PRODUCTION ASSISTANT
GMA NETWORK, INC.
11.2022 - 08.2023
SOCIAL MEDIA COMMUNITY ASSISTANT
OFFICE OF THE FIRST DISTRICT REPRESENTATIVE
01.2022 - 06.2022
Diploma - Project Management
Queensland International Institute
Bachelor of Arts - Communication
Northwestern University
Humanities and Social Sciences - Senior High School - undefined
Northwestern University
Advanced Diploma - Project Management
Queensland International Institute