Colette Edmonds - Brown
Ocean Reef,WA
Summary
An accomplished professional Senior Student Adviser and Administrative professional with considerable experience within the corporate, administration and customer service industry.
A highly organised individual with an excellent attention to detail, I possess excellent interpersonal and communication skills with the proven ability to grow positive and constructive relationships with internal and external stakeholders. Driven and self-directed, I am expertly focused with the capacity to effectively prioritise and manage multiple deadlines.
Proficient and experienced in multiple University procedures and processes and Microsoft Office suite.
Focused Senior Student Adviser with 7 years of success guiding students on academic and career decisions. Skilled at counselling students on methods for forging relationships and helping students navigate school life.
Driven to support long-term goal achievement by linking students to outside resources to enhance education and career prospects. I am seeking to deliver and implement a wide range of my organisational and administrative skills to the Student Support Adviser role within the School of Education.
Overview
19
19
years of professional experience
Work History
SENIOR STUDENT ADVISER
Edith Cowan University
03.2022 - Current
- Advise students on enrolments for School of Education, Business and Law and Arts & Humanities.
- Provide course planners to all students and Academic Staff.
- Liaise with Course Coordinators and ADTL's regarding Academic Progression.
- Support students with Informal and Formal Appeal process.
- Provide support and guidance to students experiencing academic and personal troubles.
- Point students to relevant information about academic and personal support services available on both campuses.
- Conduct academic advice on services for students on a reoccurring basis to maintain educational progression.
- Answer student enquiries and resolve problems related to curriculum and course prerequisites.
- Front of House Supervisor for Student Hub Concierges and Student Assistants
- HR Onboard for new and existing contracts/Rosters
- Tier 3 enquiries from Academic Staff at Schools, Business Growth & Development and Student Administration
- Building and creating Course Planners for current and new students
- Lead for School of Business & Law for Potential Graduates, ensuring students have completed all course related requirements, send to Unit and Course Coordinators for approval
- Contact School Coordinator's, Lecturers regarding advice and approval of unit selections and pre-requisite waivers
- Responding to emails from Students via CRM Salesforce system
- Closely working with Business WIL Team to identify potential candidates for placement outside of ECU as part of their course.
STUDENT ADVISER
Edith Cowan University
01.2017 - 02.2022
- Assisting International and Domestic students in Student Hub with TIER 3 Enquiries including Skillset A and B enquiries (Cross Skillset)
- Helped students develop organisational, time management and study skills.
- Provided resources to support students in achieving career goals.
- Collaborated with schools to address problems and grow student success.
- Pointed students to relevant information about academic and personal support services available on campus.
- Creating Course Planners for current and new students
- Advising students of courses and content available in addition to prerequisites to apply for course/and or units
- Answering phone enquiries from students and academic staff
- Completing course, late enrolments, unit selection, as per student's request.
BUSINESS SUPPORT OFFICER
NDIA, NATIONAL DISABILITY INSURANCE AGENCY
11.2016 - 01.2017
- Identifying prospective participants needs with discussions either in person or by phone
- Initiating conversations to gather as much information as possible to assist participants in accessing funding through Federal Government Scheme
- Booking appointments with Planners
- Assisting participants with contacts for support services through providers.
BUSINESS SERVICE MANAGER
LINKED PSYCHOLOGY SERVICES
09.2016 - 10.2016
- Booking appointments using Cliniko System
- Arranging files of new clients
- Payments by card/cash and Medicare rebates
- Liaising with GP's and other Psychologists
- Emails, post, invoices and balancing of spread sheets
- Answering telephone calls and typing reports to GP's.
STUDENT PROGRESS OFFICER
EDITH COWAN UNIVERSITY
12.2015 - 08.2016
- Process applications from overseas students wishing to study in Australia at ECU - either direct applications or via registered agent
- Entering of application data on Callista (University Student System)
- Collate all applicant details and review documents to ensure applications are complete before assessment is commenced
- Managing telephone enquiries
- Monitor multitude of inboxes, responding to Students and Agents regarding varied enquires
- Executing high level of customer service, provide processing and back-office support to applicants
- Maintaining student's personal records and documentation adhering to confidentiality obligations and managing sensitive information
- Prioritising daily workloads, working within team to reach daily productivity goals.
CUSTOMER SERVICE SPECIALIST
COMMONWEALTH BANK
04.2005 - 12.2015
- Achievement:
- In 2007, two years after joining the bank I was recognised by the Branch Manager to be selected to attend an accreditation course to become a Customer Service Specialist
- Key tasks:
- Handling both international and local accounts and transactions
- Assisting new overseas customer's that have just arrived in Australia settle into the area with local information pertaining to schools, Medicare, Licensing, and homes
- Primarily dealing with all customer enquiries utilising full product knowledge
- Handling sensitive issues such as deceased estates using sympathy and an understanding manner to ensure the customer is at ease during their traumatic time
- Managing customer transactions, performing handling cash, cheques, receiving deposits and withdrawals
- Receiving and processing business customer transactions
- Performing end of day balancing, identifying discrepancies and processing branch cash reports
- Opening new business accounts and forwarding any referrals to the relevant business division
- Regularly ensuring the branch had up to date security policies, Code of Banking Practice, and procedures training in place.
Education
Cert IV Teachers Assistant - Teachers Assistant
North Metro Tafe
Joondalup 09.2014
Skills
- Considerable knowledge of Student Services & Administration within ECU,
- Ability to work closely with student body and schools to advise on course pathways
- Liaises with international students to assist in their transition to Australia
- Excellent Written and Oral Communication
- Supports ECU values through strong administrative competencies;
- Work well under pressure;
- Strong organisational capabilities;
- First rate time management and attention to detail;
- Student focused work ethic;
- Able to build rapport and maintain relationships with staff and students;
- Ability to take initiative, solve disputes and handle complaints;
- Work with integrity when privy to sensitive information
References;
Bec Herczykowski
Student Hub Manager
p: 6304 3682
e: r.herczykowski@ecu.edu.au
James Spurgeon
Student Hub Coordinator
p: 6304 9806
e: j.spurgeon@ecu.edu.au
Timeline
SENIOR STUDENT ADVISER
Edith Cowan University
03.2022 - Current
STUDENT ADVISER
Edith Cowan University
01.2017 - 02.2022
BUSINESS SUPPORT OFFICER
NDIA, NATIONAL DISABILITY INSURANCE AGENCY
11.2016 - 01.2017
BUSINESS SERVICE MANAGER
LINKED PSYCHOLOGY SERVICES
09.2016 - 10.2016
STUDENT PROGRESS OFFICER
EDITH COWAN UNIVERSITY
12.2015 - 08.2016
CUSTOMER SERVICE SPECIALIST
COMMONWEALTH BANK
04.2005 - 12.2015
Cert IV Teachers Assistant - Teachers Assistant
North Metro Tafe
Similar Profiles
Adelaide HarneyAdelaide Harney
Production Coordinator at Edith Cowan University (ECU), Mount Lawley CampusProduction Coordinator at Edith Cowan University (ECU), Mount Lawley Campus
Joel SollittJoel Sollitt
Professional Experiene 3 at Edith Cowan University (ECU), Joondalup CampusProfessional Experiene 3 at Edith Cowan University (ECU), Joondalup Campus
Yash FataniaYash Fatania
Engineering Research Assistant at Edith Cowan UniversityEngineering Research Assistant at Edith Cowan University
Joe PanaiaJoe Panaia
Research Assisstant at Edith Cowan UniversityResearch Assisstant at Edith Cowan University
Aleisha OrdAleisha Ord
Reformer Instructor at Afterglo PilatesReformer Instructor at Afterglo Pilates