Colette Riachi/Karim
BUNBURY,WA
Summary
Success means using your knowledge and experience to satisfy yourself. Significance means using your knowledge and experience to change the lives of others...
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
36
36
years of professional experience
Work History
SERVICE OFFICER
SERVICES AUSTRALIA/CENTERLINK
BUNBURY, WA
05.2023 - Current
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Attended regular training sessions on updates and changes within the industry or organization.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Navigated through computer systems to review information and respond appropriately to callers.
STORE MANAGER/RETAIL SALES
KILARNI ENTERPRISES/PERMAPLEAT SHOP
BUNBURY, WA
08.2021 - 04.2023
- Processed online orders for pick-up or delivery.
- Performed cash register operations accurately and efficiently.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted customers in the checkout process, including bagging items and processing payments.
- Operated point-of-sale systems efficiently while adhering to cash handling protocols.
- Organized backroom stock according to company procedures.
- Ensured that all displays were properly stocked and attractively presented.
- Answered customer inquiries regarding store policies, products, and services.
- Maintained an organized work area to ensure efficient service to customers.
- Greeted customers upon entry and provided assistance with finding items.
- Inspected returned merchandise for damage or missing parts before re-stocking.
- Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
- Conducted regular inventory counts of all merchandise in the store.
- Restocked shelves with new merchandise as needed.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of products and services offered and replenished products on sales floor.
- Handled cash, checks and cards with care and according to PCI standards, organizing transaction records and monitoring cash register.
MANAGER
RETAILS
LEBANON
05.2017 - 10.2019
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Performed regular price checks on competitor stores in order to remain competitive.
- Reviewed sales figures regularly to determine staffing needs during peak times.
- Recruited, interviewed and hired qualified candidates for open positions.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Organized promotional events to increase brand awareness and drive sales growth.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Conducted regular meetings with team members to discuss progress towards objectives.
- Maintained positive relationships with customers by providing exceptional service.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Handled customer service issues, ensuring customer satisfaction and loyalty.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
WHOLESALE SALES MANAGER
MADE IN USA
Lebanon
06.1998 - 10.1999
- Collaborated with marketing team in designing promotional materials such as brochures or flyers.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Created weekly reports on product performance, inventory levels, customer feedbacks.
- Monitored competitor's activities to stay ahead in the market competition.
- Conducted research to focus sales presentations to meet client needs.
- Collaborated with sales manager and customer service to schedule deliveries for new clients.
- Followed up on sales leads to establish new accounts for wholesale orders.
- Maintained detailed knowledge of product lines and sales procedures at organization.
- Developed new customer base via past relationships, telemarketing and networking.
- Analyzed personal performance to take action to achieve sales goals set forth by senior management.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Analyzed customer needs and market trends to create marketing plans.
SALES ASSITANT/ASSISTANT MANAGER
CHAIN REACTION
BUNBURY, WA
06.1988 - 01.1998
- Performed daily opening and closing duties including cash handling and reconciliation.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Developed relationships with customers by providing knowledgeable advice about products.
- Reconciled returns and exchanges quickly while following established procedures.
- Maintained a neat, clean, organized work environment that meets company standards.
- Processed sales transactions via cash register and telephone orders.
- Cultivated loyal customer base by providing excellent customer service.
- Managed special store projects to improve store-wide processes and operations.
- Delegated work to staff, setting priorities and goals.
RECEPTIONIST
WESTEND NIGHT CLUB
BUNBURY, WA
01.1994 - 12.1994
Education
higher education -
BSHS
BUNBURY01.1999
Associate Diploma - Business and secretarial studies
TAFE
Bunbury01.1993
Skills
- Customer service
- Computer skills
- Merchandising
- Baking
- Effective customer communication
- Attention to Detail
- Microsoft Access
- Customer Service
- Active Listening
- Data Entry Software
- Organizational Skills
- Time management abilities
- Time Management
- Task Prioritization
- Self Motivation
- Microsoft Office
- Merchandise Strategizing
- Stockroom Management
- Promotional planning
- Shift Scheduling
- Store Opening and Closing
- Budgeting and cost control
- Store maintenance
- Merchandising ability
- Staff Management
- Friendly and outgoing
- Payment Processing
- Visual Merchandising
- Sales Leadership
- Customer Engagement
- Office Equipment Maintenance
- Appointment Scheduling
- Call handling
- Reception Area Maintenance
- Payment Collection
- Document Management
- File Organization
- Appointment Setting
- Mail handling
Personal Information
Driving License: 3768537
Languages
- English, Native
- Arabic, Fluent
- French, Advanced
Hobbies and Interests
- Making a difference in someone's life
- Making people happy
- Learning new skills
- Baking
- Marketing
- Socialising
- Meeting new people
Timeline
SERVICE OFFICER
SERVICES AUSTRALIA/CENTERLINK
05.2023 - Current
STORE MANAGER/RETAIL SALES
KILARNI ENTERPRISES/PERMAPLEAT SHOP
08.2021 - 04.2023
MANAGER
RETAILS
05.2017 - 10.2019
WHOLESALE SALES MANAGER
MADE IN USA
06.1998 - 10.1999
RECEPTIONIST
WESTEND NIGHT CLUB
01.1994 - 12.1994
SALES ASSITANT/ASSISTANT MANAGER
CHAIN REACTION
06.1988 - 01.1998
higher education -
BSHS
Associate Diploma - Business and secretarial studies
TAFE
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