- Passionate about balancing physical health with mental and emotional wellness
- Music
- Gardening
- Growing herbs, vegetables, or fruits in home gardens
- Wine Tasting
- Cooking
Colin Awdry
Sydney,NSW
Summary
Experienced retail management professional with a proven ability to drive store performance and improve customer experiences. Skilled in implementing operational efficiencies and developing staff to achieve optimal results. Recognized for fostering collaborative team environments and successfully adapting to dynamic retail challenges. Proficient in sales strategies and inventory control, with a focus on achieving sales growth and meeting changing customer needs. Expertise in inventory management, customer service, and staff training, coupled with strong problem-solving and communication skills. Enthusiastic about creating positive experiences and optimizing store performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Executive
Southern Highlands Motor Group
07.2018 - Current
- June 2019 Business and finance manager for 12 months, returned to sales, perter direct customer service role.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Negotiated contract terms with clients, securing favourable conditions for both parties while maximizing profitability.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Food & Beverage Manager
Harry's on Green Lane
11.2017 - 06.2018
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Manager
Calibre
03.2015 - 06.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Manager
Mr Wong
08.2012 - 02.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Restaurant Manager
Aqua Dining Restaurant
12.2004 - 03.2012
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Sales strategy
- Relationship building
- Decision-making
- Sales team leadership
- Customer relationship management
- Quality assurance
Career Overview
Having worked in hospitality/retail and now motor industry for the past 35 years, I have gained valuable experience in all aspects of customer service and sales. I am currently employed as Sales Executive at Southern Highlands Motor Group. Self motivated to solve problems as they occur. Experienced in customer recovery. Happy and confident in my own abilities. Experience and understanding in achieving budgets. Ability to work well within a team as well as autonomously.
Interests
Certification
RSA Training Vaild till 2029
Timeline
Sales Executive
Southern Highlands Motor Group
07.2018 - Current
Food & Beverage Manager
Harry's on Green Lane
11.2017 - 06.2018
Manager
Calibre
03.2015 - 06.2017
Assistant Manager
Mr Wong
08.2012 - 02.2015
Restaurant Manager
Aqua Dining Restaurant
12.2004 - 03.2012
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