Colin Birt

APS4 Planner

National Disability Insurance Agency (NDIA)

Murray Bridge, South Australia

As an APS4 Planner at NDIA, I am responsible for facilitating the planning process for individuals with disabilities, ensuring they receive appropriate support and services through the National Disability Insurance Scheme (NDIS).

I work closely with participants, their families, support networks, and service providers to develop personalised plans that address their unique needs and goals. Additionally, l contribute to the implementation of the NDIS, promoting its principles of choice, control, and empowerment for people with disabilities.

Role Responsibilities:

. Conduct comprehensive assessments of stakeholders needs, strengths, and goals.

. Collaborate with participants and their support networks to develop individualised plans that align with the NDIS guidelines and principles.

. Provide information, guidance, and support to participants throughout the planning process, ensuring their understanding and involvement.

. Liaise with service providers to coordinate the delivery of supports, security and privacy and services outlined in participants plans.

. Review and monitor stakeholders progress, making adjustments to plans as necessary to ensure they continue to meet evolving needs and goals.

. Maintain accurate records and documentation related to stakeholders plans and interactions (Privacy).

. Stay informed about changes and updates to NDIS policies, procedures, and guidelines, incorporating them into planning practices as appropriate.

. Contribute to team meetings, training sessions, and other activities aimed at improving planning processes and outcomes.

. Uphold NDIA's values and commitment to promoting inclusion, diversity, and accessibility in all aspects of service delivery.

. Adhere to ethical standards and confidentiality when handling sensitive participant information.

Provide service within a scheduled customer facing environment
Authenticate customers maintaining security and privacy.
Use relevant resources to research and resolve complex customer enquiries.
Follow direction when change in work priorities to achieve customer demand.
Committed to quality outcomes to reduce re work
Monitoring my own performance to achieve the team and agency outcome
Cater my communication style to suit the customer, understanding individual differences and diversity.
Contribute to team meetings and stand ups, sharing information to Improve the team’s performance
De-escalate aggressive customers showing empathy and understanding
Promote and educate customers to use digital channels
Adhere to APS values, code of conduct and work ethics, displaying professionalism integrity and respect with my customers, peers, leadership and external stakeholders
Mentor and support peers to improve their performance

As a Gym Manager, I was responsible for overseeing the daily operations of the gym facility, ensuring a safe, clean, and welcoming environment for members and staff.

My role involved managing personnel, coordinating activities, and implementing strategies to enhance member satisfaction and business growth.

. Staff Management, recruit, train, and supervise gym staff including trainers, reception and cleaners.

. Schedule staff shifts, assign duties and ensure adequate coverage to meet operational needs.

. Conduct performance evaluations, provide feedback, and support staff.

. Maintain cleanliness and safety standards throughout the gym.

. Monitor equipment functionality.

. Manage inventory of supplies and suppliers.

. Fostered positive relationships with gym members.

. Develop and manage the gym budget, membership sales, including revenue, projections and expense tracking.

. Collaborate with marketing teams to develop and execute advertising campaigns, including social media platforms.

. Ensure compliance with relevant health and safety regulations.

. Maintained the security and privacy of gym members and staff.

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