Dedicated professional with expertise in crisis intervention and client advocacy. Proven track record in supporting at-risk youth and facilitating community outreach initiatives.
Overview
2027
2027
years of professional experience
Work History
Medical Trainer
Fremantle Football club
Melbourne, Victoria
01.1995 - Current
Preventative injury control.
Assisting Doctors and Physiotherapists.
Liaised with players on medical conditions to ensure timely care and support.
Maintained professionalism to uphold trust and integrity in medical training.
Motivated team members and facilitated effective communication to enhance collaboration.
Unit Manager/ Operations Manager
Department of Justice and Community Safety
Melbourne, Victoria
2010 - 09.2025
Managed staff and young people at Melbourne Youth Justice Centre, fostering a supportive environment.
Ensure the safety and security of the centre are maintained.
Supported young people with complex needs, addressing challenges related to substance abuse, trauma, and NDIS requirements.
Coordinated recruitment, training, and supervision of staff to enhance team effectiveness.
Managed the day-to-day operations of the centre.
Coordinated the recruitment, training, supervision and evaluation of staff members.
Case Manager
Melbourne Youth Justice Centre
Melbourne, Victoria
03.2002 - 01.2010
Coordinated case management activities for diverse client populations to ensure effective support and resource allocation.
Coordinated client assessments and developed personalised care plans.
Monitored client progress and adjusted services based on needs.
Collaborated with healthcare providers to ensure comprehensive service delivery.
Managed case documentation and ensured compliance with regulations.
Provided crisis intervention and support to clients in need.
Conducted regular follow-ups to evaluate ongoing client needs and satisfaction.
Engaged with young people facing complex challenges to provide tailored support.
Assessed clients' needs, developed service plans and monitored progress towards goals.
Provided referrals to appropriate health care providers or other community resources.
Adhered to ethical principles and standards to protect clients' confidential information.
Educated clients about mental health conditions, medications and self-care techniques.
Advocated for clients by obtaining information regarding treatment options and clinical status.
Advised staff members on effective strategies for working with challenging client behaviors.
Assisted in the recruitment, training and supervision of staff members.
Drug and Alcohol Counselor Secondment Outreach Wor
Youth Substane Abuse Service
Melbourne, Victoria
01.2000 - 03.2002
Conducted individual and group counseling sessions for youth facing substance abuse issues.
Developed personalised treatment plans tailored to each client's needs and goals.
Collaborated with families to enhance youth recovery and foster open communication.
Maintained accurate client records and documentation in compliance with regulations.
Implemented crisis intervention strategies to address immediate client needs effectively.
Actively participated in team meetings to discuss client progress and formulate recommendations for continued care.
Educated clients about the risks associated with drug and alcohol use.
Conducted educational sessions on detox, withdrawal, and recovery strategies for clients.
Assisted clients in developing strategies to reduce or eliminate substance use behaviours.
Created educational materials regarding substance abuse awareness.
Developed culturally competent interventions addressing needs of diverse populations to improve treatment effectiveness.
Advised families on how best to support their loved one's recovery process.
Attended continuing education conferences related to drug and alcohol counseling techniques.
Participated in research projects related to drug and alcohol abuse prevention.
Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualised treatment plans.
Identified treatment goals based on individual diagnosis and history.
Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behaviour.
Worked closely with drug court staff in designing treatment plans specific to client needs.
Youth Officer
Department of Human Service and the Depatment of Justice and community Safety.
Parkville, Victoria
04.1997 - 09.2000
Facilitated youth engagement programs promoting positive social interactions.
Developed educational materials addressing youth mental health issues.
Coordinated community outreach initiatives that increased awareness of available services among youth and families.
Collaborated with law enforcement to ensure safety in youth-related events.
Assessed individual needs of youth to provide tailored support services.
Advocated for policy changes that improved support systems for at-risk youth in local communities.
Established partnerships with local organisations to enhance resource access for youth programs.
Organised recreational activities such as sports, music and art classes to encourage participation from all youths.
Produced reports detailing progress made towards achieving project objectives.
Facilitated team building activities to promote positive relationships between members of the group.
Provided advice and guidance to help young people make informed decisions about their future.
Developed individual learning plans to support young people in achieving their goals.
Liaised with funding bodies to secure financial support for youth projects.
Educated caregivers, administrators and general public regarding needs of children and adolescents under stress.
Maintained accurate records of program activities, including participant feedback, outcomes and achievements.
Participated in professional development training courses related to working with children and adolescents.
Collaborated with external stakeholders such as schools, health professionals and employers to provide additional support for young people.
Ensured compliance with relevant legislation when delivering services.
Provided counselling services to assist young people dealing with personal issues or mental health problems.
Connected individuals with relevant community resources and coordinated referrals.
Collaborated with social workers to support young persons.
Prepared young person for self-management and decision-making responsibilities.
Volunteer
Make A Wish
Melbourne, Victoria
05.1994 - 02.1998
Provide support for children, adolescents and families during challenging times.
Assisted in organizing events to fulfill children's wishes and dreams.
Assisted in organising events to fulfill children's wishes and dreams.
Coordinated logistics for wish experiences, ensuring smooth operations.
Conducting interviews for prospective volunteers
Supported the team in managing donations and inventory of supplies.
Liaised with local community agencies to foster partnerships.
Maintaining a high level of awareness and knowledge of the organizational's policies and procedures
Education
Some College (No Degree) - Family And Community Services
Box Hill Institute of TAFE
Melbourne, VIC
Some College (No Degree) - Diploma in Youth Work
Chisholm Institute
Melbourne, VIC
Some College (No Degree) - Diploma in Management
Swinburne University of Technology
Melbourne, VIC
Some College (No Degree) - Certificate in Alcohol and other Drugs
Chisholm Institute
Melbourne, VIC
Some College (No Degree) - Sports Medicine
Sports Medicine Australia
Melbourne, VIC
Skills
Crisis intervention and case management
Professional communication
Public speaking and first aid/CPR
Documentation accuracy
Community outreach and policy compliance
Client advocacy and youth engagement
Outcome-focused empowerment
Team management and collaboration
Staff management and development
Problem-solving and decision-making
Attention to detail and troubleshooting
Calm under pressure and active listening
Professionalism and engagement
Accomplishments
Manager of the Year, voted by the staff and young people.
Timeline
Case Manager
Melbourne Youth Justice Centre
03.2002 - 01.2010
Drug and Alcohol Counselor Secondment Outreach Wor
Youth Substane Abuse Service
01.2000 - 03.2002
Youth Officer
Department of Human Service and the Depatment of Justice and community Safety.
04.1997 - 09.2000
Medical Trainer
Fremantle Football club
01.1995 - Current
Volunteer
Make A Wish
05.1994 - 02.1998
Unit Manager/ Operations Manager
Department of Justice and Community Safety
2010 - 09.2025
Some College (No Degree) - Family And Community Services
Box Hill Institute of TAFE
Some College (No Degree) - Diploma in Youth Work
Chisholm Institute
Some College (No Degree) - Diploma in Management
Swinburne University of Technology
Some College (No Degree) - Certificate in Alcohol and other Drugs