Colin Cliff

• Completed in-depth building inspections to assess safety and check compliance with codes.
• Developed fire suppression plans and systems for residential, educational and commercial buildings.
• Serviced fire extinguishers and building suppression systems on regular schedule to maintain occupant and structural safety.
• Develop evacuation plans & procedures for clients
• Maintain service technicians

• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organisational growth and productivity.
• Developed systems and procedures to improve operational quality and team efficiency.
• Sub Contracted to Wormalds for 15 years assist with Telstra contract
• Developed Client Base
• Maintained and service customers with Fire Protection Service and maintenance
• Rolled out barcoding systems to clients

Responsibilities

Responsible for running and training of staff servicing of fire protection equipment

Responsible for Telstra contract

Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Analyzed and reported on key performance metrics to senior management.

Developed and implemented strategies to maximize customer satisfaction.

Identified and resolved unauthorized, unsafe, or ineffective practices.

• Was trained in fire protection servicing and application internally
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Set up dealers around the world, Asia, Middle East, Europe, United Kingdom, USA.

• Employed to do research & Development grant for BI Lock

• Was successful and obtained grant from the government of $930,000
• Provided detailed project status updates to stakeholders and executive management.

• Supervised branch operations and made continuous improvements in each area.
• Utilized up-to-date information to make effective decisions governing bank operations.
• Managed and opened over [Number] checking, saving and line of credit accounts.