Colin Craig
Woodford,NSW
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
30
30
years of professional experience
Work History
NSW Government Account Manager/ Business Development Manager
Cox Automotive
01.2022 - Current
- Responsible for managing all NSW Government owned assets disposal
- Build, develop and deliver a reporting dashboard displaying KPI measurements supporting the C603 disposal contract
- Conduct quarterly reviews for supplier performance under the NSW Government C603 contract requirement with the NSW Government Procurement Team
- Liaise with all NSW Government Agencies building strong disposal volume to conduct stand alone auctions driving up customer attendance and prices
- Conduct regular site visits to build relationships with various levels of NSW Government and agencies, addressing mutual challenges and up selling Manheim Solutions
- Conduct asset valuations and transport costs to advise clients of expected resale and best avenue for disposal
- Ensuring most cost-effective transport is used to return assets for sale
- Where possible sell assets in situ removing additional costs of transport
- Visit all Sydney Metro Councils that are eligible buyers under the NSW Government Disposal Contract and convert to Manheim as sellers
- Work with other NSW Government suppliers to address end of lease issues and provide solutions for both customers i.e
- Telematics and their removal prior to sale
- Working closely with Commercial BDM’s visiting potential customers (cold calling) to sell services and products of Manheim for PCV and Truck and Machinery asset disposals.
Remarketing Manager
VWFSA
01.2019 - 01.2022
- Arrange transport and manage sale of all end of lease assets, Fleet and GFV and Repossessed vehicles
- Recommend repairs to maximise the return on sale
- Decide the sales channel to use on assets, Retail, Prestige Auction, fixed price, Luxury and Exotic auction, etc
- Ensure all income streams are maximised
- Member of RV committee, using industry experience and knowledge to forecast future residual values (RV)
- Assist Brand Managers on Dealership issues and Brand concerns regarding retention and RV’s
- Review all customer communication forms and emails relating to end of lease and GFV for consistency and accuracy
- Report all breaches of GFV contracts within dealer network
- Assist Regional Managers with training dealerships on GFV Return process and retention strategies
- Complete Monthly Presentation for Managing Directors and Leadership Team
- Design and develop training guides and standards of operations for the Used Car Department
- Set reserves on vehicles for sale via auction to maximise sale results and push the supplier to achieve better results
- Conduct supplier reviews, using data to measure suppliers against contracted kpi’s and hold them to account and identify areas of improvement.
Trade Operations Manager
VWFSA
01.2018 - 01.2019
- Manage the day-to-day operations of the Fleet Operations team including vehicle orders, fuel cards, eTag’s, infringements, guiding fleet account managers on asset suitability and informing of contract issues
- Working closely with the National Sales Manager and Director of Fleet on tender submissions to win new business
- Working closely with Account Managers in addressing customer enquiries on everything from new vehicle delivery, vehicle options, fuel transactions, toll changes and best fit for purpose vehicles
- Advising Risk Team on vehicle options that add value that should be given an RV uplift
- Identifying vehicles that are about to go over or are over on contracted kilometre terms
- Develop the Fleet Services Officers knowledge on all matters relating to fleet.
Client Solutions Manager
SGFLEET
01.2017 - 01.2018
- Manage onboarding of new clients and identifying any unique requirements they may have so as a business we can exceed the customers’ expectations
- Manage delivery and build of the first ever Joint Project between the ADF and a 3rd party that was the JP157 Aircraft Refuelling Tanker project with ADF
- $80,000,000 total budgeted project
- Inspect vehicle body builds and 3rd party accessories fitted to vehicles prior to delivery to customer
- Work with customers directly to address any issues or concerns which involved onsite visits to the customer or custodians location and meeting directly with the customer to discuss issues and arranging to have the supplier or fitter to come onsite to rectify or explain the issue with the customer.
Disposal Manager – Government and Unfunded
SGFLEET
01.2015 - 01.2017
- Manage sale of all end of lease Federal Government assets and managed client assets nationally
- Sale of approximately 30 assets per week
- Arranging for collection of all end of lease assets and distribute them amongst auction houses to eliminate over supply and any particular location or market
- Make recommendations on repairs for maximum resale results
- Manage sale of remote assets such as Christmas Island, Karratha, and other remote areas of WA.
NSW Disposal Manager
SGFLEET
01.2007 - 01.2015
- Arrange collection and manage the disposal and sale of all end of lease Operating leases and mentor
- Train other state disposal managers in end of lease return processes and negotiating skills
- Ensure all end of lease charges and applied and collected
- Engage with Fleet Managers on vehicles that have been returned with excessive damage
- Arrange for inspections to be carried out with customers to educate them on how they can reduce the end of lease charges
- Arrange for insurance assessments and insurance repairs
- Manage the collection of sale funds from dealerships
- Ensure all sales proceeds are collected within payment terms
- Use the vehicle order trading model to maximise sale prices on vehicles
- Manage the site facilities and maintenance, including installation of chair lift, wash bay, boom gates and one way spikes.
Acquisitions Team Leader
SGFLEET
01.2007 - 01.2007
- Source pricing for new vehicle quotes enabling the Fleet Sales teams to provide the best pricing to win business opportunities
- Sourcing pricing for vehicles from multiple dealerships to get the best discount possible and source availability and colour, accessory options
- Hold on to as many new vehicle orders for the Disposal Team to use on their tender sale day.
Maintenance Controller
SGFLEET
01.2006 - 01.2007
- Manage in life costs and safety of all passenger fleet vehicles and commercial assets
- Manager vehicles off road to get them back to the clients ASAP
- Handle customer issues with purchased vehicles and engage the Trade Operations Manager to address dealership actions that have impacted our mutual customer for a suitable remedy.
Motor/Plant Mechanic / Workshop Manager
Oasis Horticulture
01.2000 - 01.2006
- Maintain a fleet of 5 x sales vehicles, 2 x delivery trucks, 20 x tractors,3 x forklifts, 2 x frontend loaders, 12 x pneumatic spray equipment, push bikes, custom make work benches and fabricate other plant related equipment
Motor/Plant Mechanic
Dunheved Golf Course
01.1998 - 01.2000
- Maintain all golf course machinery and equipment used for the grooming of the golf course
- Equipment included Jacobsen reel mowers for surrounds, Kubota, Toro, Flymo, Honda.
Apprentice Motor Mechanic
Windsor Toyota
01.1994 - 01.1998
- Learn all the skills needed to become a qualified motor mechanic
- Rebuild engines, gearboxes, replace suspensions components, interior trim repairs, repacking wheel bearings and swivel hubs and replacing axle seals, etc
- Serviced all Toyota models including Coaster buses.
Education
Diploma of Business Programming, Certificate IV in Information Technology - Information Technology
COMPUTER POWER INSTITUTE / SPHERION
Parramatta, NSWSchool Certificate, ST. DOMINIC’S COLLEGE, NSW -
HSC, MCCARTHY CATHOLIC SENIOR HIGH SCHOOL, NSW
Skills
- Strong Negotiator
- Excellent problem solver, able to think outside the box, Qualified Motor Mechanic
- Strong analytical ability
- Adaptable, strong pc skills, quick learner
- Customer Centric and believe managing relationships is key to all success
- Stock management
- Contract Negotiation
- Time Management
- Excellent Communication
Accomplishments
- Taking a spreadsheet requirement from the NSW Government and building an online live data portal, far exceeding their expectation.
- Adding 18 Councils as new sellers
- Negotiate used vehicle sales reducing losses from over -$10,000 per car to a profit of $2400
- Deliver presentations to NSW Government Procurement, Managing Directors, Leadership Teams, Dealerships and brands partners
- Work proactively with large dealer groups to maximise sales opportunities and increase revenue. Increase sales of GFV product.
- Enhance business knowledge of used vehicle market activity and influences
- Review and enhance documentation on fair wear and tear guidelines across all brands including customer communication letters and calls to action
- Utilise different sales channels to maximise vehicle sale results
- Successfully manage the delivery of a $80,000,000 Australian Defence Force Joint Project -JP157
- Developing 8 State Managers and 2 Regional Managers and mentoring junior staff
Relationship Management
- Exceed contractual KPI’s
- Conduct quarterly reviews of key suppliers
- Add value to VWFSA by adding new suppliers to maximise vehicle sale results
- Hold suppliers to agreements and kpi’s
- Working cooperatively with internal and external auditors addressing all items raised.
- Develop new processes and procedures to enhance transparency
- Work closely with all internal departments strengthening the products and processes for VWFSA
- Experience working closely with ACT Government, NSW Government, WA Gevernment, Federal Government, Australian Defence Force and local councils, not for profit organisations and large corporate companies.
Staff Management
- Ensure all staff are accountable for their roles driving them to succeed and innovate
- Mentor staff through change management and negotiate for their cooperation
- Manage staff morale by performance reviews and training
- Mentor staff to build on their knowledge to further enhance their career
- Develop training manuals for continuity of business during staff turnover
References
AVAILABLE ON REQUEST
Hobbies and Interests
Kyokushin Karate, Motosport
Timeline
NSW Government Account Manager/ Business Development Manager
Cox Automotive
01.2022 - Current
Remarketing Manager
VWFSA
01.2019 - 01.2022
Trade Operations Manager
VWFSA
01.2018 - 01.2019
Client Solutions Manager
SGFLEET
01.2017 - 01.2018
Disposal Manager – Government and Unfunded
SGFLEET
01.2015 - 01.2017
NSW Disposal Manager
SGFLEET
01.2007 - 01.2015
Acquisitions Team Leader
SGFLEET
01.2007 - 01.2007
Maintenance Controller
SGFLEET
01.2006 - 01.2007
Motor/Plant Mechanic / Workshop Manager
Oasis Horticulture
01.2000 - 01.2006
Motor/Plant Mechanic
Dunheved Golf Course
01.1998 - 01.2000
Apprentice Motor Mechanic
Windsor Toyota
01.1994 - 01.1998
Diploma of Business Programming, Certificate IV in Information Technology - Information Technology
COMPUTER POWER INSTITUTE / SPHERION
School Certificate, ST. DOMINIC’S COLLEGE, NSW -
HSC, MCCARTHY CATHOLIC SENIOR HIGH SCHOOL, NSW
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