Colin Dew
Adamstown Heights,NSW
Summary
Dedicated customer service professional with expertise in complaint resolution and team collaboration. Strong communication skills and commitment to safety compliance ensure a positive experience for all passengers.
Seeking new opportunities to contribute to the development and delivery of business objectives. To obtain positive outcomes to all situations. Offering my proven track record in this business. To become a valued member of this new team eager to contribute to Sydney Trains vision of creating a better transportation system for the people of NSW.
Overview
2026
2026
years of professional experience
Work History
Customer Service Attendant Qualified
Sydney Trains
Fassifern
2008 - Current
- Assisted customers with travel inquiries and ticket purchases.
- Provided information on train schedules and routes to passengers.
- Signaller Level 1 Safeworking
- Monitored station operations to ensure safety and efficiency.
- Handled customer complaints and resolved issues effectively.
- Collaborated with team members to maintain a clean environment.
- Operated ticketing systems and equipment for smooth transactions.
- Trained new staff on customer service protocols, procedures, and training in the signal box.
- Engaged with diverse customers to enhance their travel experience.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Resolved customer complaints in an efficient and timely manner.
- Answered incoming calls in a professional manner and responded to customer inquiries.
- Adhered to company policies and procedures related to customer service operations.
- Assisted in training new employees on customer service techniques.
- Performed periodic inventory checks as needed to keep stock levels updated.
- Provided assistance to customers with product selection, inquiries, and complaints.
- Organized merchandise shelves according to company standards for visual appeal.
Head Station Assistant
NSW Trains
Hamilton
1998 - 2008
- Assisted passengers with inquiries and ticketing information at train stations.
- Monitored station cleanliness and safety, ensuring compliance with standards.
- Supported operational staff during peak travel times to manage passenger flow.
- Communicated important announcements to passengers regarding delays and services.
- Collaborated with team members to resolve passenger issues promptly and effectively.
- Operated ticketing systems to process sales and validate travel documents.
- Monitored ticket sales and maintained accurate records of transactions.
- Handled emergency situations calmly and efficiently according to established protocol.
- Conducted inspections of equipment to ensure safety standards were met.
- Maintained a safe environment for passengers by monitoring activity and responding to issues as needed.
- Adhered to all safety regulations while operating vehicles within the station area.
- Maintained cleanliness of station premises including bathrooms, waiting areas, platforms.
- Communicated effectively with customers, co-workers and supervisors in both verbal and written form.
Education
High School Diploma -
Bidwill High
01-1983
Skills
- Ticketing systems
- Customer engagement
- Complaint resolution
- Safety compliance
- Travel coordination
- Customer relationship management
- Team collaboration
- Operational support
- Problem solving
- Attention to detail
- Assertiveness
- Strong teamwork
- Excellent communication skills, verbal or written
- Calm demeanor
- Team development
Timeline
Customer Service Attendant Qualified
Sydney Trains
2008 - Current
Head Station Assistant
NSW Trains
1998 - 2008
High School Diploma -
Bidwill High