Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Colin Dith

Fairfield,NSW

Summary

. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Courier Contractor

Capital Transport
11.2022 - Current
  • Loaded and unloaded cargo from vehicles manually or with equipment such as dollies, pallet jacks, and forklifts.
  • Received delivery instructions from dispatchers or supervisors via telephone or two-way radio.
  • Verified the contents of inventory loads against shipping papers.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Followed appropriate safety procedures for transporting hazardous materials.
  • Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
  • Provided excellent customer service by answering questions regarding deliveries or pickups.
  • Made sure that all paperwork was completed accurately in order to maintain accurate records of deliveries and pickups.
  • Reviewed orders prior to delivery and loaded trucks accordingly to ensure safe transportation of products .
  • Reported delays due to weather conditions or heavy traffic delays encountered during scheduled runs.
  • Followed company policies regarding fuel usage and vehicle maintenance.
  • Documented pickups and deliveries and submitted reports after shift.
  • Developed delivery route understanding to avoid high traffic and construction areas.

Disability Support Worker

Cerebral Palsy Alliance
07.2021 - 11.2022
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Organized recreational and educational activities for clients according to individual needs.
  • Collaborated with other professionals to develop treatment plans for clients.
  • Transported clients to appointments, social events, and other activities as needed.
  • Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
  • Maintained records of services provided, client progress, and goals achieved.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Administered medication according to doctor's orders and monitored side effects.
  • Helped disabled persons access community resources such as housing options or job training programs.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.

Customer Service Specialist, Credit Card Disputes/ Processing

Commonwealth Bank
04.2018 - 06.2021
  • Investigating Credit Card and Debit Mastercard disputes/transactions and providing solutions to customers
  • Raising chargebacks
  • Crediting/Debiting customers when necessary
  • Contacting customers in regards to disputes and resolving complaints
  • Handling escalations coming in from Branch
  • Handling complaints in a professional manner
  • Involved in Voice team (speaking on behalf of team to manager and raising concerns)
  • Handling MIPS and Traces (Mistaken Internet Payments)
  • Servicing customers within backlog
  • Able to identify risk
  • Creating and reviewing SOP's
  • Involved in CI's (continuous improvement), improvement to processes
  • Familiar with MasterCard and Visa scheme rules
  • Running of Team huddles and meetings
  • Sitting with system developers to improve team apps.

Leasing officer

PRD Nationwide
02.2018 - 04.2018
  • Answering phone calls in a professional manner
  • Building relationships with clients
  • Organising and viewing house inspections
  • Follow up calls
  • Administration duties
  • Seeking new rental properties
  • Cash handling.

Warehouse Store Person

Harvey Norman
07.2017 - 02.2018
  • Tagging skew cards
  • Running jobs and balances of carpet
  • Completing paperwork for carpet rolls
  • Answering incoming calls
  • Operating machinery
  • Cleaning workplace
  • Dealing with customers
  • Problem solving
  • Lifting carpets and placing them in pallets
  • Working in team environment.

Timber Floor Tiler

Sydney Innovative Flooring
02.2017 - 07.2017
  • Installing Laminate, Hard Wood flooring
  • Interacting with customers
  • Working in team Environment
  • Using wide range of power tools
  • Floor measurements
  • Meeting Deadlines
  • Cleaning and Tidying at sites
  • Lifting heavy items
  • Problem solving.

Café

Choc N' Chino
- 02.2017
  • Customer service
  • Cleaning and tiding
  • Restocking
  • Cash Handling
  • Handy Man
  • Closing and Opening store.

Team Member

McDonalds
  • Customer service
  • Food Preparation
  • Keeping store clean and presentable
  • Restocking Items
  • Stock management.

Education

High School Diploma -

Fairfield High School
10-2017

Skills

  • Quick learner and have a strong willingness to learn new things
  • Able to handle things in a professional and timely matter
  • Excellent communication skills
  • Cash Handling Experience
  • Able to handle a diverse set of customers
  • Able to make quick and effective decisions
  • Experience in team activities
  • Team management skills
  • Time management
  • Hard working
  • Positive attitude and behavior
  • Vehicle Maintenance
  • Deadline-oriented
  • Logistics and Transportation
  • Package Delivery and Pick-up
  • Issue Escalation
  • Attention to Detail
  • Schedule Adherence
  • Working Independently
  • Business processes and procedures
  • Dispatch Collaboration
  • Payment Collection
  • Valid Driver's License
  • Highly motivated, well-organized, flexible and efficient
  • Able to work independently or as part of a team
  • Capable of building harmonious and effective relationships with people

Accomplishments

  • Business Services VET Award 2016
  • PRD Nation Wide Real Estate - Work Placement Award
  • Competent in many CBA trainings/ Modules - CBA

Timeline

Courier Contractor

Capital Transport
11.2022 - Current

Disability Support Worker

Cerebral Palsy Alliance
07.2021 - 11.2022

Customer Service Specialist, Credit Card Disputes/ Processing

Commonwealth Bank
04.2018 - 06.2021

Leasing officer

PRD Nationwide
02.2018 - 04.2018

Warehouse Store Person

Harvey Norman
07.2017 - 02.2018

Timber Floor Tiler

Sydney Innovative Flooring
02.2017 - 07.2017

Café

Choc N' Chino
- 02.2017

Team Member

McDonalds

High School Diploma -

Fairfield High School

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Colin Dith