Summary
Overview
Work History
Education
Skills
Educationandqualifications
References
Certification
Timeline
Generic

Colin Hayes

Thurgoona ,NSW

Summary

I am a dedicated and enthusiastic worker always willing to work hard and as part of a cohesive team. I understand the importance of reliability and punctuality and feel I possess these skills at a high level. I have an energetic approach to training and enhancing my skills. I want to follow a career path that enables me to provide support to youth and young adults. I am passionate about providing encouragement and support to those in need so that they can be part of their community and achieve their goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Storeman

IGA Howlong
01.2011 - 07.2021


  • Maintained a clean and clutter free warehouse, ensuring easy access to products.
  • Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
  • Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
  • Optimised space utilisation within the warehouse, implementing effective stacking and storage strategies.
  • Supported customer satisfaction by promptly addressing inquiries.
  • Rotated merchandise and displays.

Delivery Driver

Howlong Café
08.2021 - 10.2021
  • Professionally and accurately handled cash payments and providing correct change for delivered good.
  • Completed on time deliveries by choosing the best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer focused environment.
  • Upheld high standards of professionalism while representing the company during interactions with customers.
  • Ensured the safety of all goods transported.

Assistant Baker

Howlong Bakery
09.2022 - 09.2022
  • Improved consistency of baked goods by accurately following established recipes and paying close attention to detail during preparation stages.
  • Maintained clean, organised kitchen to maximise efficiency and food safety.
  • Demonstrated adaptability by quickly learning new techniques and recipes when changes were introduced.
  • Operated various baking equipment, ensuring consistent product quality.
  • Supported bakery operations by accurately measuring ingredients, mixing doughs, and preparing batters for various products.
  • Ensured proper food handling procedures were followed at all times by adhering to established guidelines and practices.
  • Collaborated with team members to streamline production processes, increasing overall efficiency.
  • Produced consistently high-quality baked goods for customers.

Support Worker

ESP Support Services
08.2023 - 10.2023
  • Assisted clients with daily living needs to maintain self esteem and general wellness.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client wellbeing by monitoring health conditions, administering medications, and reporting any changes.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Promoted independence among clients through skill building exercises and goal setting initiatives.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Facilitated community integration for clients by organising social outings, recreational activities, and educational opportunities.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Conducted home visits.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
  • Documented client progress and activities in accordance with agency policies and procedures.

Therapeutic Support Worker

Big Brown House
10.2023 - Current
  • Supported clients emotional wellbeing through empathetic listening and tailored coping strategies.
  • Created a safe, nonjudgmental environment for clients to openly discuss their emotions, challenges, and goals.
  • Improved clients daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
  • Conducted crisis intervention as needed to ensure the safety and stability of clients in high risk situations.
  • Advocated for clients needs within the community, connecting them to appropriate resources and support services.
  • Enhanced therapy outcomes by implementing evidence based practices and personalised treatment plans.
  • Assisted school staff with implementing targeted interventions within classroom settings for improved academic performance.
  • Maintained detailed documentation of client sessions, progress notes, and treatment plans for accurate reporting and continuity of care.
  • Provided case management services to coordinate care across multiple providers, ensuring seamless support for clients navigating complex systems.
  • Continually pursued professional development opportunities to enhance therapeutic knowledge and stay informed of industry best practices.
  • Collaborated with multidisciplinary teams for comprehensive client care and streamlined service delivery.
  • Evaluated client satisfaction and progress, adjusting therapeutic approaches as needed to ensure optimal outcomes.
  • Empowered clients by equipping them with the tools necessary to advocate for themselves and make informed decisions about their mental health care.
  • Developed and implemented individualised behaviour modification plans to reduce challenging behaviours and promote positive change.
  • Established rapport with clients, fostering trustful relationships that facilitated open communication and effective therapy.
  • Delivered brief interventions to help clients develop healthy coping skills.
  • Guided clients in development of skills and cognitive behavioural therapy techniques.
  • Maintained and updated patient records, changes in service plans and treatment reports.
  • Developed strategies to help patients cope with stress and anxiety and build resilience.
  • Assessed clients mental health needs, developed treatment plans and monitored progress.
  • Supported clients in developing coping skills to help patients manage life challenges and difficulties.
  • Educated clients and families on mental health issues to promote understanding and support.
  • Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
  • Performed assessments to evaluate clients mental health status, needs and goals.
  • Maintained client confidentiality to protect patient privacy.
  • Addressed cultural and diversity issues to provide clients with culturally responsive care.
  • Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.

Education

Certificate III Retail

TAFE NSW

Skills

  • Professional Boundaries
  • Client Advocacy
  • Individualise Support
  • Self Care Promotion
  • Collaborative Approach
  • Empathy Development
  • Patient Monitoring
  • Patient Documentation
  • Electronic Charting
  • One on One Support
  • Client Relations
  • Client Confidentiality
  • Crisis Intervention
  • Intervention Planning
  • Behaviour Modification
  • Building Rapport
  • Progress Evaluations
  • Teamwork
  • Problem Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Patient Care
  • Reliability
  • Organisational Skills
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Medication Administration
  • Interpersonal Skills
  • Conflict Resolution
  • Goal Setting
  • Professionalism
  • Client Support
  • Deescalation Techniques
  • Continuous Improvement
  • Home Visits

Educationandqualifications

  • Certificate 3 in Retail
  • NDIS Worker Orientation Module
  • NDIS Worker Screening Check
  • Police Check
  • Supporting Effective Communication Module
  • Supporting Safe and Enjoyable Meals Module
  • Working with Childrens Check NEW SOUTH WHALES
  • Working with Childrens Check VICTORIA

References

  • Shirley Hynes, IGA Store Manager, 0409810852
  • Catherine Fyffe, Howlong Bakery Owner, (02) 6026 5141
  • Mel Shenton, ESP Support Services, (02) 7204 6177

Certification

  • First Aid Certificate.
  • CPR Certificate.
  • Providing Basic Emergency Life Support Certificate.
  • Police Check.
  • Working with Children’s Check NSW.
  • Working with Children’s Check VIC.
  • NDIS Orientation Module.
  • NDIS Worker Screening.
  • Supporting Effective Communication Module.
  • Supporting Safe and Enjoyable Meals Module.

Timeline

Therapeutic Support Worker

Big Brown House
10.2023 - Current

Support Worker

ESP Support Services
08.2023 - 10.2023

Assistant Baker

Howlong Bakery
09.2022 - 09.2022

Delivery Driver

Howlong Café
08.2021 - 10.2021

Storeman

IGA Howlong
01.2011 - 07.2021

Certificate III Retail

TAFE NSW

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Colin Hayes