Experienced warehouse operations manager with more than 20 years of experience leading teams and optimizing warehouse processes to achieve maximum efficiency and accuracy. Results-driven and resilient in developing teams while improving processes and increasing productivity and safety. Bringing a solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach. Skilled in inventory management, employee training and development, and facility maintenance.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
03.2023 - Current
Incoming receiving of goods
Allocated incoming work to associates.
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Inventory control, such as counting, and stocking merchandise.
General warehouse duties across all aspects of business
WH and Safety
Operations Consultant
Asurion
04.2023 - 05.2023
Advisor on Tender at hand
Documented configuration, functional specifications, workflow, staff number requires, labor costs, vendor support information
Facilitated and supported functional workshops
Created and validated process maps
Cost preparation
Logistics Manager
Telstra at Brightstar/Likewize
04.2007 - 02.2023
Direct day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives, and the management of a four-member team with 80 related direct reports
Amplify organizational quality standards by exceeding Telstra's Net Performance Score
Maximize productivity and management systems by establishing specific goals and managing operations
Managed Customer Service Centre for retail and customer inquiries
Managed, coordinated, and executed closures of all Telstra-owned stores ensuring all needs were met E.g.: inventory, variances, freight, and close of stores
Specialized in all aspects of reverse logistics and forward logistics including management of $30m client within reverse logistics
Management of WH and S including monthly workplace inspections
Supervised operations staff and kept employees compliant with company policies and procedures
Directed initiatives to improve the safety of staff, the work environment, company culture, or overall business strategy
Management of the social club
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Budget management
Yearly/Monthly volume forecasting
Facilities management
Management of Contractors
Vendor Management and management and credit management of suppliers
Preparation of Governance packs
Part of the team that implemented the Business Continuity Management Plan
Analysed and reported on key performance metrics to senior management
Implementation of new products/processes and new systems to reduce turnaround time/ maximize customer satisfaction
Inventory Management
Managed all inventory and supply chain operations to achieve timely and accurate delivery of goods and services
Management of auctions and ensuring offshoring of the products
Management of all stocktakes over the years including forward logistics inventory and reverse logistics inventory
Management of over 14,000 pallet space
Managed inventory over $580m of inventory holdings of Fast-Moving Consumer Goods
Annual stocktake accuracy year on year of 99.99%
Implementation of A, B, C, and D categories for fast to slow-moving inventory on cycle counts
Operations Manager
Giesecke and Devrient
11.2001 - 03.2007
Management of all the operations including receiving, inventory, production, fulfillment, reverse logistics, quality assurance and customer service
Formulate and improve strategic and operational objectives, management systems, processes and best practices
Manage budgets and forecasts
Reduced operational risks while organising data to forecast performance trends
Management of stocktakes
Management of a $20m client
Management of Inventory to other vendors
Analysed and reported on key performance metrics to senior management
Management of a $20m client
Management of Slow moving and obsolete inventory (SLOB) inventory to ensure maximized value before the end of Life
SAP
Devised processes to boost long-term business success and increase profit levels
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Introduced new methods, practices, and systems to reduce turnaround time
Identified and resolved unauthorized, unsafe, or ineffective practices
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
Developed and implemented strategies to maximize customer satisfaction
Directed initiatives to improve the work environment, company culture, or overall business strategy
Developed and maintained relationships with external vendors and suppliers
Staff Management - recruiting, hiring, mentoring, performance management and training of team members
Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate
Negotiated prices and services with customers and vendors to decrease expenses and increase profit
Mitigated business risks by working closely with staff members and assessing performance
Senior Operations Co-Ordinator
Optus
12.2000 - 10.2001
Management of all Optus owned stores for Stocktakes/Inventory
Management of fulfillment orders with the warehouse
Delivered services to customer locations within specific timeframes
Excellent communication skills, both verbal and written
Proved successful working within tight deadlines and a fast-paced environment
Proven ability to develop and implement creative solutions to complex problems
Acted as a team leader in group projects, delegating tasks and providing feedback
Managed time efficiently to complete all tasks within deadlines
SAP
Customer liaison
Warehouse Supervisor
Mayne Logistics
08.1998 - 11.2000
Supervised warehouse operations including receiving, distribution, inventory and workplace safety
Maintained high levels of accuracy in daily operations
Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Warehouse Associate
John Heath Pty Ltd
08.1987 - 07.1998
Education
High School Diploma -
Williamwood High School
Glasgow, Scotland
Skills
Warehouse Operations and Management
Reverse Logistics
Forward Logistics
Contract Preparation and Negotiation
Inventory Management - Inventory Audits
Budget preparation, management and forecast demand
Communication and Collaboration
Problem Solving and analytical skills
Continuous Improvement
WH and S Management
Staff Management and Mentoring
Risk Management and Leadership
Solutions Development
Strengths
Operations Management
Improved productivity by 25% through process optimisation
Team Leadership
Managed and trained a team of 4 employees to improve efficiency
Inventory Control
Reduced inventory discrepancies by 15% through cycle counts and audits
Achievements
Operations and Contract Management
Managed, negotiated, and formalised a new contract valued at $30 million within the reverse logistics operation after proven cost reductions with Telstra.
Reducing Cost
Reduced warehouse cost by 10% through process optimization
Certification
Certificate in Leadership & Frontline Management Certificate Project Planning