Colin Mallett
Frankston
Summary
Dynamic Trainer/Assessor with a proven track record at National Caravan Industry Training College, adept at optimizing assessment strategies and fostering adaptive learning. Enhanced trainee satisfaction through engaging methodologies and ongoing support, while leveraging teamwork and coaching techniques to drive professional growth and improve organizational performance.
Professional with strong expertise in training and assessment. Demonstrates keen ability to develop effective training programs and evaluate performance. Strong focus on team collaboration and driving results. Adaptable, reliable, and skilled in instructional design, adult learning principles, and compliance standards.
Experienced with delivering comprehensive training programs and assessing learner progress effectively. Utilizes advanced instructional techniques to enhance understanding and retention. Track record of fostering collaborative environments and adapting to evolving educational needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Trainer/Assessor in the RV Industry
National Caravan Industry Training College
01.2025 - Current
- Streamlined training processes by developing and implementing efficient training methodologies tailored to the organization''s needs.
- Increased employee engagement in training sessions with interactive activities that catered to various learning styles.
- Provided ongoing support for trainees even after course completion, fostering continued professional development within the organization.
- Achieved higher trainee satisfaction rates through consistent monitoring of progress and timely interventions when needed.
Trainer/Assessor
SkillInvest
06.2021 - 11.2024
- Optimized assessment tools to more accurately measure trainee progress, leading to better-informed decisions on course modifications and improvements.
- Boosted employee retention rate by designing engaging training programs that fostered professional growth and development.
- Improved overall organizational performance by identifying skill gaps among employees and creating targeted training solutions.
- Developed customized curricula that addressed specific departmental needs, resulting in more targeted skill development among employees.
Trainer/Assessor
Melbourne Polytechnic
05.2019 - 06.2021
- Supported a positive learning environment with clear communication, active listening, and empathy for diverse learners.
Service Manager
JB Caravans
10.2018 - 04.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Manager
New Age Caravans
01.2018 - 10.2018
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Service Manager
Melbourne European Caravans
10.2015 - 01.2018
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Education
Cert 1V - TAE40110
Chisholm Institute
Melbourne, VIC07-2017
Skills
- Adaptive learning
- Coaching techniques
- Assessment strategies
- Adult learning principles
- Teamwork
Accomplishments
- Supervised teams of up to 20 technicians with various learning and experience to achieve their technican goal.
Certification
- Cert 1V in Training and Assessing.
- Cert 111 Caravan RV Service and Repair.
- Cert 111 Caravan RV Manufacturing.
Timeline
Trainer/Assessor in the RV Industry
National Caravan Industry Training College
01.2025 - Current
Trainer/Assessor
SkillInvest
06.2021 - 11.2024
Trainer/Assessor
Melbourne Polytechnic
05.2019 - 06.2021
Service Manager
JB Caravans
10.2018 - 04.2019
Service Manager
New Age Caravans
01.2018 - 10.2018
Service Manager
Melbourne European Caravans
10.2015 - 01.2018
Cert 1V - TAE40110
Chisholm Institute
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