Summary
Overview
Work History
Education
Skills
Timeline
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Colin McArthur

Packaging Professional
Alexandria,NSW

Summary

Results-oriented National Account Manager effective at expanding territories and building retention. Highly organized with excellent communication and planning abilities. Offering 15+ years of experience in fast-paced sales environments.

Demonstrated success in account management, sales pipeline development and customer relations. Talented at using personal and online marketing methods. Well-versed in liaising between accounts and product development to meet changing customer needs with unique offerings.

Results-oriented sales professional, engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

15
15
years of professional experience

Work History

National Senior Account manager

Bluegum Pharma Limited
08.2022 - 05.2023
  • Account Management and New Business Management Nationally with Pharmaceutical and FMCG clients
  • Maternity leave replacement
  • Identified profitable business leads and built pipeline of prospective customers.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.
  • Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
  • Created representative and customer sales reports and recommended initiatives for marketing and promotional programs.
  • Resolved complex problems to positively impact sales and business direction.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.

Sales Agent

Printing And Packaging
Smithfield, NSW
01.2023 - 05.2023
  • Assisted call-in customers with questions and orders.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used Salesforce CRM software to record personal information and purchases of contacted prospects.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Used customer insights to develop innovative sales strategies to increase sales.

National Sales Account Manager

GS Packaging
09.2019 - 08.2022
  • Contact Packaging Manufacturer
  • Increased sales and profit on winning major accounts by increasing sales profit to 6.3 mil in my first year
  • Sourced printing and packaging locally and internationally for solid fibre packaging, and flexible packaging
  • Management of all pre-press and proofing to comply with either TGA or HACCP requirements
  • And pre-production approval of all processes and packaging
  • Account Management and New Business Management Nationally with Pharmaceutical clients, Cosmetic, HACCP manufacturers, confectionery, dairy, horticultural and industrial
  • Very high knowledge of Packaging materials for folding cartons and flexible packaging
  • For system packed and hand packed products
  • Sustaining 30 staff during Covid-19 pandemic.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Efficiently resolved sales, service and account issues to maximize customer satisfaction.
  • Complied with policies and quality standards to maintain consistency in quality of services.
  • Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
  • Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
  • Resolved customer issues with speed and accuracy to maintain satisfaction.
  • Boosted sales by 500%, and market share by using cross-selling techniques.
  • Resolved complex problems to positively impact sales and business direction.
  • Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.

Senior Sales Account Manager

New Anzpac Australia
12.2017 - 09.2018
  • Offset Lithographic printing and Manufacturer of Folding cartons and packaging
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Established and cultivated solid business relationships with new or existing customers.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Managed accounts to retain existing relationships and grow share of business.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Sustained all clients against GPI and Westrock constant
  • New product development and control of quoting, pre-press approvals
  • New business development
  • Company Managing Director returned to China and closed the Australian company.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Senior Account Manager

Multipack Pty Ltd and Multipack Food Pty Ltd
07.2015 - 12.2017
  • Secondary TGA Pharmaceutical, HACCP and retail contract packer
  • Started the Secondary TGA pharmaceutical section of the company winning contracts with Church and Dwight– automating the packaging process to increase production that was hand packed to semi automation with Carton System Packaging which increased production by 75%
  • Increasing sales in contract packing and retail FMCG packing for the company 55%
  • Winning contracts with Revlon, Freshfood Holdings Australia and Unilever Australia.

Graphic designer

07.2012 - 12.2015
  • For the folding cartons industry and flexible packaging industry
  • Specializing in the development of artwork production and design of print and packaging from design concept, final print ready artwork, pre-press management to production management.

NSW Sales Manager

Inpack Packaging Pty Ltd
01.2008 - 01.2012
  • Lithographic Printer and Folding Carton manufacturer, Started the NSW Folding carton division for Inpack, providing strategic development and growth and expansion of the Folding Carton and packaging
  • Responsible for Sales and account management and new business Primary Packaging to Pharmaceutical, Cosmetic, retail, Confectionery and food industries. development in New South Wales, working alone and remotely from head office in Queensland
  • Applied effective time management techniques to meet tight deadlines.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Delivered services to customer locations within specific timeframes.
  • Strengthened communication skills through regular interactions with others.

Education

Graphic Design, Printing A& Production, Marketing

Randwick Graphic Design College
Randwick, NSW

Skills

Graphic Design Degreeundefined

Timeline

Sales Agent

Printing And Packaging
01.2023 - 05.2023

National Senior Account manager

Bluegum Pharma Limited
08.2022 - 05.2023

National Sales Account Manager

GS Packaging
09.2019 - 08.2022

Senior Sales Account Manager

New Anzpac Australia
12.2017 - 09.2018

Senior Account Manager

Multipack Pty Ltd and Multipack Food Pty Ltd
07.2015 - 12.2017

Graphic designer

07.2012 - 12.2015

NSW Sales Manager

Inpack Packaging Pty Ltd
01.2008 - 01.2012

Graphic Design, Printing A& Production, Marketing

Randwick Graphic Design College

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