Colin McKinstry

• Part of team responsible for maintaining grounds in the Lake Macquarie area.
• Whipper snipping, push mower, zero turn and ride on mower.
• Used shears and pruners to trim hedges and shrubs.

• Supported Andor customers' network infrastructure.
• Worked with clients both on site and via remote support.
• Updated customers regarding open tickets and status of resolutions.

• Worked alongside skilled trades as a labourer/trades assistant to undertake complete house restoration.
• Fencing, turf laying, painting, decking, general repairs and maintenance, garden clearance and layout.

• Supported roll out of Australia wide networked POS devices for the Woolworths chain.
• Remote and onsite support for field engineers.

• Provided network support services for devices such as hubs, bridges, routers and other hardware.

• Supported networking contracts, ran training courses for Cisco products.

• Supported Riverbed network solutions including Optimization and SD-Wan.

• Contracts supporting network products.

• Supporting Cisco premium customers, acting as an escalation point for field engineers, 24/7 support team.
• Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.

Previous experience has been working as an IT Network Engineer for Cisco Systems and other service providers.