Colin Moreland
Pakenham,Vic
Summary
Dedicated and self motivated driven professional with extensive experience in running a small business, Operations Manager, Production Supervision and Service Liaison Roles, Proven Ability to streamline processes and enhance operational efficiency, Ensuring that production targets are met whilst maintaining high quality standards. Strong leadership skills with a track record of effectively managing teams, fostering collaboration, and driving performance improvements.
Overview
34
34
years of professional experience
Work History
Owner/Operator Truck Driver
Moreland Haulage
Victoria
07.2011 - 05.2024
- Managed day-to-day business operations.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures..
- Delivered exceptional customer service by addressing customer concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers resulting in improved coordination and scheduling.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
Operations Manager
Go Technologies
Scoresby, VIC
08.2006 - 06.2011
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Vehicle Development Manager
Eurovox
Rowville, VIC
03.2002 - 08.2006
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
- Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
- Regular overseas travel for Training and Development of installation of car audio kits
- Implemented robust documentation practices that facilitated knowledge sharing within the development team and improved overall productivity.
- Diagnosis of Audio faults both over the phone and in person.
- Developed a comprehensive onboarding program for new development team members, providing necessary training and resources to enable rapid integration into ongoing projects.
- Coordinated with marketing and sales teams to ensure product features met market demands and customer expectations.
- Negotiated project timelines and deliverables with stakeholders, ensuring expectations were clearly set and met.
Service Liaison Officer
Eurovox
Rowville, VIC
01.1997 - 02.2002
- Managed National Car Audio Accounts with Mitsubishi and Holden, ensuring timely follow-up on inquiries r4egarding fault finding and diagnosis, or escalations as needed.
- Boosted client retention rates by providing personalized attention and maintaining strong relationships.
- Conducted thorough assessments of client needs, ensuring accurate and efficient training and development of training resources.
- Expedited problem resolution by facilitating effective communication between clients and internal teams.
- Identified opportunities for process improvements within the Service Liaison department that resulted in reduced wait times for customers.
- Streamlined communication between departments for improved service delivery and customer experience.
- Collaborated with team members to develop innovative solutions for challenging client concerns.
Onroad Mobile Car Audio and Accessory Installer
Eurovox Australia
Rowville, VIC
02.1993 - 02.1996
- Delivered prompt and reliable service, consistently completing projects on time or ahead of schedule.
- Provided exceptional customer service, addressing any questions or concerns regarding the installed accessories.
- Enhanced customer satisfaction by installing high-quality accessories efficiently and accurately.
- Communicated effectively with clients to understand their specific needs and preferences for accessory installations.
- Maintained a clean and organized work environment, ensuring safety and efficiency at all times.
- Ensured long-lasting accessory performance by adhering to manufacturer guidelines during installations.
- Boosted company reputation through meticulous attention to detail during each accessory installation project.
- Improved overall installation time by streamlining processes and organizing workspaces for optimal efficiency.
- Troubleshot any issues that arose during installations, quickly identifying solutions to prevent delays in project completion.
- Developed strong relationships with vendors, negotiating favorable pricing for high-quality accessory products.
- Collaborated with team members to complete larger installation projects within tight deadlines.
Production Supervisor
Eurovox Australia
Rowville, VIC
04.1992 - 02.1993
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of 5 production associates, overseeing productive production processes and meeting all deadlines.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Coordinated with other departments to maintain smooth and efficient product flow.
Production Worker
Eurovox Australia
Rowville, VIC
05.1990 - 04.1992
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Making up of Audio Kits for a vase array of clients
Education
HR Truck Licence -
YUGO
Dandenong, VIC04.2011
Year 12 Completion -
Lilydale High School
Lilydale, VIC11.1989
Skills
- DOT Compliance
- Professionalism and Work Ethic
- Safe Driving Practices
- Safety Compliance
- Self-motivation and discipline
- Organizational abilities
Timeline
Owner/Operator Truck Driver
Moreland Haulage
07.2011 - 05.2024
Operations Manager
Go Technologies
08.2006 - 06.2011
Vehicle Development Manager
Eurovox
03.2002 - 08.2006
Service Liaison Officer
Eurovox
01.1997 - 02.2002
Onroad Mobile Car Audio and Accessory Installer
Eurovox Australia
02.1993 - 02.1996
Production Supervisor
Eurovox Australia
04.1992 - 02.1993
Production Worker
Eurovox Australia
05.1990 - 04.1992
HR Truck Licence -
YUGO
Year 12 Completion -
Lilydale High School