Colin Wilson

• Respond to verbal and written requests for advice concerning development matters, including formal Pre-Development Application advice.
• Provide support, assistance, timely and systematic advice and reports to the Planning Assessment Manager.
• Review and prepare reports for Council and the Coordinator for Planning Assessment on planning related matters.
• Display and develop excellent customer service skills by being professional, courteous, and respectful to all parties when undertaking duties.
• Participates in an efficient and effective lodgement and duty town planning service in which consistent and accurate advice is provided at the highest of standards.
• Assists with the pre-lodgement, review and decision-making processes in relation to

development applications.

• Observe, gain experience, and assist in legal matters to senior officers who are responsible for:

- Representing Council in the Land and Environmental Court, where applicants have appealed

against Council decisions.

- Ensuring related reports are completed in an accurate and timely manner and issuing of

orders in relation to unauthorised development activities within the Council and attending

court as required on behalf of the regulatory authority.

• Greeted customers, helped locate items, and suggested suitable options.
• Interacted with customers proactively, identifying needs and offering suitable product recommendations.
• Actively engaged customers to provide general assistance and information on store products.
• Handled returns and exchanges professionally, adhering to company policies while prioritising customer satisfaction.
• Demonstrated flexibility by adapting to various roles.

• Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
• Always reliable and hardworking.
• Always independent and motivated to work individually or in a team with good communication skills.
• Assisted with general construction, civil works, or landscaping tasks as directed by the supervisor.
• Promoted a positive work environment by demonstrating strong teamwork and communication skills.

• Scheduling, optimising and dispatching valuation appointments.
• Constantly keeping updated of emerging trends within the real estate sector allowing for more accurate predictions when assessing future value potential.
• Delivering key business outcomes including Turn Around Times (TAT) and Valuer Utilisation.
• Managing real time schedule changes, through re-optimising and dispatching schedules.
• Managing inbound calls and e-mails from Customers, Valuers, banks and other stakeholders with an objective of resolving the reason for the contact.
• Scheduling and prioritising a queue of jobs to be allocated to Valuers with the objective of ensuring client service levels are achieved.
• Scheduling and prioritising a queue of jobs to be allocated to Valuers with the objective of ensuring client service levels are achieved.
• Utilising systems to capture job related data required to ensure the progression of the valuation to completion.
• Managing customer interactions through a phone system, Microsoft Outlook, and various web-based applications.
• Maintaining personal knowledge of Opteon clients and the property industry.