Colin (Col) Ricketts

• Maintained cleanliness and organization of bottle shop areas, seating and furniture in outside areas to enhance efficiency.
• Operated cash float and EFTPOS machines
• Controlled Stock Requisitions from Beverage Store.
• Provided excellent customer service by promptly addressing guest and customer equiries and needs.
• Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
• Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
• Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
• Collaborated with Management and other staff to ensure timely delivery of orders to guests and other outlets and restaurants in the entire Hotel.
• Supported inventory management by tracking stock levels and reporting shortages.
• Learned safety protocols and procedures to maintain a secure working environment
• Restocked shelves and fridges prior to opening and during trading hours.
• Adapted quickly to varying demands during peak service hours, ensuring smooth operations.
• Operated autonomously without need for Management supervision on all shifts.
• Engaged with customers to create a welcoming atmosphere and encourage repeat visits.
• Maintained clean and organized bottle shop to comply with hygiene and health regulations.
• Able to impart my vast experience in local and foreign wines, beers and spirits
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.

Call centre Wine sales

Wine IQ was purchased by Woolworths Group and traded as Langtons Wine Brokerage.

Developed customer relationships and telephone sales

Part of large sales team working full time for over six years.

Completed WSET training in Intermediate and Advanced diploma courses.

• Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
• Attended numerous Wine maker and Winery tastings and education groups.
• Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
• Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
• Completed training programs to remain updated and further develop proficiency of important industry information.

Conducted over 4,000 on sites Real Estate Auctions as a Licenced and Accredited Auctioneer.

Worked with many Independent agencies and First National and Laing and Simmons agencies over many years

Operated in St George, Sutherland Shire, and Inner west and inner Sydney and south west districts of Sydney.

• Developed and executed strategic plans to drive company growth and market expansion.
• Led cross-functional teams to enhance operational efficiency and optimize resource allocation.
• Cultivated partnerships with key stakeholders to foster collaboration and enhance brand positioning.
• Analyzed market trends to inform product development and competitive strategies.
• Developed the growth of the Franchise.
• Conducted training and recruitment drives to increase sales and network growth
• Attending regular Management meetings and conferences across Australia and New Zealand