Colleen Besgrove
Toowoomba,QLD
Summary
Dynamic Clinical Lead at Sunrise Way with a proven track record in care coordination and team management. Enhanced patient care delivery through innovative workflow improvements and effective staff training. Skilled in interdisciplinary collaboration and committed to maintaining patient privacy while achieving high-quality outcomes in complex healthcare environments.
Healthcare professional with substantial experience in clinical leadership and patient care optimization. Proven ability to manage clinical teams and implement improvements in healthcare delivery. Focused on collaboration and achieving results, adaptable to changing needs of healthcare environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2026
2026
years of professional experience
Work History
Clinical Lead
Sunrise Way
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
- Streamlined workflow processes for increased efficiency and improved patient care delivery.
Manager Supported Living
Wagtail Services
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Clinical Nurse
Queensland Health
Toowoomba, Qld
08.2019 - Current
- Facilitated on-going assessment of patient and family needs and implementation of interdisciplinary team care plan
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Established staff schedules and assignments based on facility needs and equipment availability
- Observed student behavior and developed behavioral interventions
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
A/Nurse Unit Manager
Queensland Health
Toowoomba, Qld
06.2016 - 08.2019
- Guided patients, caregivers and family members on plans of treatment and helpful resources available locally to support care
- Coordinated with healthcare staff from various disciplines to devise, carry out and manage personalised care plans to benefit patient health and recovery
- Managed 12 nurses, handling the needs of complex patients, often with comorbid mental health issues and trauma backgrounds.
Clinical Nurse - Toowoomba AODS
Queensland Health
Toowoomba, Queensland
01.2002 - 06.2016
- Maintained patient records and ensured patient privacy and clinical compliance.
- Provided counseling to patients and families and referred patients to other treatment facilities.
- Evaluated patient progress and responses to various treatments.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved complex problems, improved operations and provided exceptional client support.complex
Education
Diploma of Leadership And Management - Leadership
Australian College Of Care Leadership & Management
Deakin12.2020
Bachelor of Nursing - Nursing
University Of Southern Queensland
Toowoomba, Queensland04.1997
Psychiatric Nursing Certificate - Nursing
Baillie Henderson Hospital
Toowoomba QueenslandGeneral Nursing Certificate - Nursing
St Vincent's Hospital
Toowoomba QueenslandSkills
- Care coordination
- Confidentiality
- Family Education
- Data Entry
- Staff Management
- Patient management
- Shared governance
- Patient privacy
- Chronic disease management
- Patient assessments
- Case Management
- Medical Records Management
- Healthcare informatics
- Clinical expertise
- Team management
- Quality improvement
- Innovation and creativity
- Interdisciplinary collaboration
- Clinical decision making
- Treatment Planning
Personal Attributes
I am a dedicated team player with expertise in continuous process improvement in the face of an evolving and changing environment. I am an excellent communicator who is empathic. I pride myself on being reliable, adaptable and resilient.
Additional Information
Referees:
Sharon Butler
A/Nurse Unit Manager
Conolly Unit
Baillie Henderson Hospital
Ph 46998590
Michelle Cherry
Clinical Nurse Consultant
Toowoomba Alcohol and Other Drugs Service
Toowoomba Hospital
Ph 46166109
Timeline
Clinical Nurse
Queensland Health
08.2019 - Current
A/Nurse Unit Manager
Queensland Health
06.2016 - 08.2019
Clinical Nurse - Toowoomba AODS
Queensland Health
01.2002 - 06.2016
Clinical Lead
Sunrise Way
Manager Supported Living
Wagtail Services
Diploma of Leadership And Management - Leadership
Australian College Of Care Leadership & Management
Bachelor of Nursing - Nursing
University Of Southern Queensland
Psychiatric Nursing Certificate - Nursing
Baillie Henderson Hospital
General Nursing Certificate - Nursing
St Vincent's Hospital