Colleen Duncan
Toowoomba,Qld
Summary
Professional recruitment specialist with proven track record in sourcing and hiring top talent. Skilled in strategic planning, interviewing, and onboarding processes. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for excellent communication and interpersonal skills, fostering positive relationships and driving organisational success.
Overview
36
36
years of professional experience
Work History
Recruitment Officer
Toowoomba Regional Council
03.2023 - Current
- Provide guidance and advice to hiring managers on recruitment and selection procedures including but not limited to;
- Pre-recruitment planning
- Revise and adjust Position Description
- Create bespoke advertising strategies
- Collating Conflicts of Interest
- Conducting shortlisting, interviews
- Pre-employment checks
- Drafting Letters of Offers for the System and Support team
- Ensuring that our Toowoomba Regional Council policies and procedures are followed
- Proficient in Big Red Sky & Tech One
- Research and understand local labour market
- Delivering a high level of customer service to internal and external stakeholders
- Guidance and mentoring the PCE Trainee's
- Problem solving
- General administration duties
Employment Consultant
Busy at Work, Transition to Work
06.2022 - 03.2023
- Providing support and services to assist clients with securing sustainable, ongoing employment
- Referring clients to job vacancies and education opportunities secured through local business and employment networks
- Ensuring that our contractual requirements are meet
- Conducting Initial and Contact Appointments
- Research and understand local labour market
- Delivering a high level of customer service with clients and employers
- Guidance and mentoring to fellow BUSY at Work colleagues
- Problem solving
- General administration duties
- Extensive note taking – typing
Employment Specialist
Neato Employment
07.2021 - 06.2022
- Referring clients to job vacancies secured through local business and employment networks
- Conducting JSCI's and Capability Interviews
- Screening clients for employment opportunities abiding by company policies
- Liaising with clients and potential employers
- Actively assess clients to identify level of job readiness
- Research and understand local labour market
- Providing support and services to assist clients with securing sustainable, ongoing employment
- Engaging with clients from all cohorts and culture
- Delivering a high level of customer service with clients and employers
- Building professional relationships
- Problem solving
- General administration duties
- Extensive note taking – typing
Administrative Officer
Wormald Australia
01.2019 - 06.2021
- Payroll – allocation of time and work orders into Pronto
- Sales – phone and counter
- Daily Administration duties
- Invoicing and Credit Control
- 3 monthly stocktake – post stocktake reports, data entry and reports
- Maintaining and enhancing customer relationships
- Procurement of stock and non stockable goods
- Conduct Safety Audits
- Microsoft – Word and Excel
Sales Coordinator
Metalcorp Steel – Toowoomba (Previously Steelmark, Smorgan Steel, Bluescope Dist)
01.1989 - 01.2019
- Sales – phone, email and counter
- Delivery of monthly branch KPI's
- Daily administration duties
- Analyze and report company data
- Supervise & train staff on SAP both nationally and locally
- Service delivery, complaints and public relations
- Maintaining and enhancing customer relationships
- Procurement of stock and non stockable goods
- Estimating steel requirement for client's projects
- Management of client's projects
- Liaising with suppliers and customers
- Liaising with management within all division of the company
- Conduct Safety Audits
- Microsoft – Word and Excel
Education
Degree In Business, Associate Diploma of Business (Management), Associate Diploma of Information Technology - Applied Business Computing
Toowoomba TAFE
Toowoomba, QLDSkills
- Lead and Manage a Team
- Reverse Marketing
- Business Development & Networking
- Discretion and confidentiality
- Delivery of monthly branch KPI’s
- Exemplary planning and time management skills
- Ability to multitask and prioritize daily workload
- High level of verbal and written communications skills
- Excellent knowledge of MS Office
- Undertake the tasks of receiving calls, take messages and routing correspondence
- Handle requests and queries appropriately
- Financial Reporting
- Conduct Safety Audits
- Staff training on SAP both nationally and locally
- Daily administration duties
- Sales, quotes and order processing
Training
Code of Conduct & Anti-Discrimination Training
DISC Workshop
WHS - Health & Safety Representative
Authentic Conversations
Panel Chair Recruitment and Selection Training
Timeline
Recruitment Officer
Toowoomba Regional Council
03.2023 - Current
Employment Consultant
Busy at Work, Transition to Work
06.2022 - 03.2023
Employment Specialist
Neato Employment
07.2021 - 06.2022
Administrative Officer
Wormald Australia
01.2019 - 06.2021
Sales Coordinator
Metalcorp Steel – Toowoomba (Previously Steelmark, Smorgan Steel, Bluescope Dist)
01.1989 - 01.2019
Degree In Business, Associate Diploma of Business (Management), Associate Diploma of Information Technology - Applied Business Computing
Toowoomba TAFE
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