Summary
Overview
Work History
Education
Skills
References
Timeline
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Colleen Duncan

Primbee,Australia

Summary

Hi, my name is Colleen, I am an honest, hard working team player with the ability to work unsupervised when necessary. Excellent written and verbal communication skills. Advanced knowledge of WHS policies and procedures. Advanced knowledge of the NDIS. Culturally and socially sensitive to clients and their need, Customers and colleagues. Adaptable to changes in the work environment, Looking for a new opportunity.

Overview

19
19
years of professional experience

Work History

Senior Support Worker

UNITED FOR CARE
Wollongong, Australia
06.2021 - Current
  • I currently work for Untied for Care as a support worker on a part-time basis. No shift is the same, and you're always thinking on your feet, which is something I love doing. Some of my responsibilities include: transferring and hoisting, domestic duties, medication administration, behavior support for psychosocial clients, skills development training and social support, keeping up to date with participants' needs and care plans, including changes to participants' care needs, and facilitating community inclusion and participation, dependent on individual needs.
  • Assisted senior leadership with developing strategies for managing emerging issues .

Support Worker

DFS
Wollongong, Australia
08.2021 - 01.2025
  • I also have a causal job where i work from a holistic approach where i work with individuals with high mental health needs my day can look very different whilst on shift. My duties include Medication administration, Behavior support for psycho social clients, Skills development training and social support, Keep up to date with participants needs and care plans.

Assistant Manager

Shavershop
Wollongong, Australia
09.2017 - 06.2021
  • I was referred by a former boss for a management position, Since than I opened and closed independently, Worked independently and trained new employees, I have dealt with difficult customers and have been provided tricky situations to navigate through, I can safely say I am competent in problem solving work.

Juvenile Justice Worker

Juvenile Justice
Wollongong, Australia
09.2006 - 10.2007
  • This job enabled me to find my passion and what I really want to do, and that is community services. For almost year I worked with troubled teens that have experienced a criminal background, my role was to work these youths and implement social skills and life skills they would carry into being a better functioning citizen of society. Also, I Learn de-escalation skills, Communication skills in how to deal specific young offenders, I was being allocated many shifts as a casual, However I also had a young family, Due to family commitments Keelong were not able to promise me stable work. My children are grown up now and I'm looking to get back into my passion.

Education

Cert IV - InCommunity Welfare

TAFE NSW

Diploma - In Community Welfare

TAFE NSW

Skills

  • Self-motivation
  • Computer Skills
  • Ability to Multitask
  • Adaptability
  • Communication
  • Time Management
  • Decision Making
  • Leadership
  • Organizational Skills
  • Problem Solving
  • Ability to Work Under Pressure

References

References available upon request

Timeline

Support Worker

DFS
08.2021 - 01.2025

Senior Support Worker

UNITED FOR CARE
06.2021 - Current

Assistant Manager

Shavershop
09.2017 - 06.2021

Juvenile Justice Worker

Juvenile Justice
09.2006 - 10.2007

Cert IV - InCommunity Welfare

TAFE NSW

Diploma - In Community Welfare

TAFE NSW

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Colleen Duncan