Colleen McGillicuddy
Melbourne,VIC
Summary
As a driven young professional, I thrive in demanding and dynamic settings. As I embark on this next chapter in my career, I am eager to leverage my exceptional organizational prowess and innate talent for effective communication to create impactful outcomes.
Overview
14
14
years of professional experience
Work History
Administrative Assistant / Accounting Clerk
Webster Hudson & Coombe LLP
Vancouver, BC
08.2023 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Crisis Telephone Responder Volunteer
Crisis Center BC
Vancouver, BC
08.2021 - 10.2022
- Handled anywhere from 4 to 15 calls in a four hour shift
- Natural ability to actively listen and show compassion through kindness and understanding
- Consistently showcased a natural ability to understand complex and nuanced situations, meeting clients where they are at in a nonjudgmental way
- Balanced multiple administrative tasks including phone lines, note taking, and resource guiding, with a deep understanding of keeping these tasks organized
- Proficient in Microsoft tools and applications
- Well-versed in LGBTQA2S+, Justice, Equity, and Diversity, as well as Indigenous Way of Knowing and eager to consistently improve my competence in these areas.
Assistant Manager
Harbour Oyster + Bar
Vancouver, BC
04.2019 - 06.2023
- Consistently demonstrated an ability to facilitate seamless operations alongside senior managers, leading day-to-day needs and strategizing on-floor organization with confidence
- Improved customer relations by developing meaningful relationships with patrons and vendors
- Lead a team of staff and maintained impressive relationships, often as go-to person for problem-solving both interpersonally and with customers
- Extremely calm under pressure, proactively assessing how to adjust and optimize positions for a smooth service
- Managed a team of professionals, aiding in creating brand loyalty in a niche restaurant market
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Incredible team player who has the ability to delegate appropriately.
Bartender / Shift Leader
The Flying Pig
Vancouver, BC
07.2017 - 04.2019
- Communicated, trained and promoted quality standards to team members
- Consistently adhered to precise till procedures and cash handling processes, ensuring 100% accuracy and accountability, with no instances of missing funds
- Planned and supervised job task assignments, upholding quality standards
- Delegated tasks to encourage teamwork during shifts and comply with company standards
- Identified and resolved conflicts between workers to promote teamwork.
Shift Supervisor
Burgoo Bistro
Vancouver, BC
08.2015 - 07.2017
- Maintained compliance with OSHA requirements with well-implemented safety standards
- Trained and mentored team members in company policies and led by example to promote company mission and values
- Maintained department continuity by working closely with fellow supervisors to manage seamless transitions
- Managed shift records, producing timely reports to keep management up-to-date
- Identified and resolved conflicts between workers to promote teamwork.
Server
Acme Cafe
Vancouver, BC
04.2013 - 08.2015
- Demonstrated hospitality and customer service while greeting tables
- Processed credit card transactions, gift cards and cash payments
- Followed safety, sanitization and food handling guidelines
- Took accurate notes detailing customer orders
- Trained new servers in company policies, guest service standards and best practices
Hotel Receptionist
Century Inn
Melbourne, VIC, Australia
01.2011 - 02.2013
- Managed reservations, check-in and check-out procedures within hotel system
- Kept impeccable administrative and financial records, verified transactions and updated records
- Issued room keys, received telephone messages and scheduled wake-up calls
- Coordinated daily housekeeping and maintenance lists
- Addressed guests' special requests for specific accommodations and presented alternative options
Education
Certificate IV - Library and Information Services -
Swinburne University
Melbourne, VIC11.2012
Bachelor of Arts (B.A.) - Sociology - undefined
Deakin University
Melbourne, VIC11.2005
Skills
- Operations management
- Budget assistance
- Problem solver
- Employee performance evaluation
- Talent recruitment and development
- Customer service and satisfaction
- Communication
- Attentive listener
- Organization
- Team player
- Leadership
Professional Development
- Indigenous Canada - University of Alberta
Timeline
Administrative Assistant / Accounting Clerk
Webster Hudson & Coombe LLP
08.2023 - 07.2024
Crisis Telephone Responder Volunteer
Crisis Center BC
08.2021 - 10.2022
Assistant Manager
Harbour Oyster + Bar
04.2019 - 06.2023
Bartender / Shift Leader
The Flying Pig
07.2017 - 04.2019
Shift Supervisor
Burgoo Bistro
08.2015 - 07.2017
Server
Acme Cafe
04.2013 - 08.2015
Hotel Receptionist
Century Inn
01.2011 - 02.2013
Bachelor of Arts (B.A.) - Sociology - undefined
Deakin University
Certificate IV - Library and Information Services -
Swinburne University