Colleen O'Brien
Brisbane,Australia
Summary
Highly-motivated Grants Processing Officer recognized for exceptional productivity and swift task execution. Demonstrated expertise in Government Administration and Disaster Recovery, with a strong ability to adapt and master new skills independently. Proven excellence in communication, problem-solving, and time management, ensuring optimal performance in high-pressure situations.
Overview
9
9
years of professional experience
Work History
Grants Processing Officer
Department of Families, Seniors, Disability Services and Child Safety
Brisbane, Queensland
02.2025 - Current
- Process incoming applications by those impacted by Tropical Cyclone Alfred.
- Review and undertake compliance procedures, checking documents and catching errors to ensure adherence. and completeness prior to approval.
- Extensive knowledge of policies and procedures for each grant type is essential when corresponding directly with applicants or support hubs regarding the status of an application.
- A compassionate and empathetic approach to every applicant is essential, as the applicants are highly vulnerable and often in dire circumstances as a result of each natural disaster.
- Provided guidance to new staff on processing procedures to improve onboarding experience.
Customer Service Officer
Concentrix
Brisbane, Australia
08.2022 - 07.2024
- Company Overview: Services Australia - Centrelink
- Receive customer enquiries from Services Australia clients, via inbound calls.
- Navigate multiple systems to resolve customer enquiries efficiently.
- Maintain confidentiality whilst managing personal and sensitive information.
- Refer customers to independent support when required.
- Ensure the strictest compliance with regulatory security requirements.
- Services Australia - Centrelink
Data Entry Officer (GOVT A04)
Department of Health (QLD)
Brisbane, Australia
02.2022 - 07.2022
- Data entry for approximately 10,000 applications into the required templates.
- Maintain accurate records ensuring all data is entered in compliance with program guidelines.
- Retrieve necessary records from internal filing system to support data entry tasks.
- Ensure all records and documents are filed securely within the Content Manager system.
- Meet data entry and filing targets to ensure efficiency in application processing.
Communications Officer (Response Unit)
Department Agriculture & Fisheries
Berrinba, Australia
04.2019 - 10.2021
- Company Overview: National Red Imported Fire Ant Program
- Distribution and allocation of Fire ant samples.
- Data Interpretation and inputting of samples.
- Creation of Ground Treatment and Surveillance jobs.
- Daily use and creation of Maps using Arcgis software.
- Download and export of GPS maps to enable map creation for jobs.
- Process and create High Risk, urgent and Parliamentary jobs.
- Update and maintain client records in accordance with Program policies.
- National Red Imported Fire Ant Program
Team Leader (Staging Database) Govt A04
Department of Communities
Brisbane City, Australia
02.2019 - 04.2019
- Company Overview: (Townsville Floods)
- Employed as a Data Entry Operator, promoted to Team Leader.
- Process online applications from flood victims.
- Process paper applications and input into internal system.
- Ensure all applications meet SAP requirements.
- Train new team members in all aspects of Staging Database.
- Train new team members in all aspects of Quality Assurance (QA) work.
- (Townsville Floods)
Records Administrator/Document Control
Iron Mountain Records Management
Acacia Ridge, Australia
02.2017 - 02.2018
- Scanning documents and files using Kofax software and Kodak Scanner.
- Document Preparation, removing staples, corners, post it notes.
- Manual handling of archive storage boxes up to 20 Kilos.
Electoral Officer - Govt
AEC (Fuji Xerox)
Parkinson, Australia
04.2016 - 08.2016
- Company Overview: 2016 Federal Election 4 Month Contract
- Enter voter preferences into electronic system using Alpha-numeric Data Entry.
- Interpretation of voter preferences.
- Enter data in a fast, efficient manner with high speed and accuracy (Minimum 98% accuracy).
- Adhere to strict confidentiality and privacy procedures.
- 2016 Federal Election 4 Month Contract
Skills
- Experienced Govt A03/A04
- Empathetic communication
- Compliance procedures
- Grants management
- Critical thinking
- System navigation
- Policy interpretation
National Police Check
2025
Citizenship
Australian Citizen
Drivers License
Open Queensland Drivers License
Vaccination Status
Fully Vaccinated
References
- Jill Peters, Manager, 0406274635, Community Recovery, Brisbane
- Harmony Taurima, 0423105072, Team Leader, Dept of Communities & Families
- Thomas Tonga, 0434526180, Team Leader, Dept of Communities & Families
- Simone Cann, Team Leader, 0431 049 945, Concentrix
- Clive Trinh, Team Leader, 0410 341 130, Fire ANT program, Berrinba
Timeline
Grants Processing Officer
Department of Families, Seniors, Disability Services and Child Safety
02.2025 - Current
Customer Service Officer
Concentrix
08.2022 - 07.2024
Data Entry Officer (GOVT A04)
Department of Health (QLD)
02.2022 - 07.2022
Communications Officer (Response Unit)
Department Agriculture & Fisheries
04.2019 - 10.2021
Team Leader (Staging Database) Govt A04
Department of Communities
02.2019 - 04.2019
Records Administrator/Document Control
Iron Mountain Records Management
02.2017 - 02.2018
Electoral Officer - Govt
AEC (Fuji Xerox)
04.2016 - 08.2016
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