Summary
Overview
Work History
Education
Skills
Important Information
References
Timeline
Generic
Colleen Shortland

Colleen Shortland

Melbourne,VIC

Summary

Hardworking, motivated, positive individual who enjoys new tasks that I am presented with. Quick learner and well able to work using my own initiative. Dedicated and dependable relationship-builder with excellent organisational strengths and superior work ethic. Exceptional communication skills enabling me to work well with others to achieve a certain objective on time and with excellence. I like to keep busy and ensure I do well for the place that I work for. Excellent attention to detail, and a very reliable individual. Knowledgeable about payment processing and product merchandising and proven skills in receptionist duties, administration, retail, and customer service roles.

Overview

9
9
years of professional experience

Work History

Fruit Picker

Austchilli
03.2024 - 07.2024
  • Picking and arranging avocados following specified instructions
  • Reducing crop damage with gentle handling of delicate fruits, ensuring optimal market value
  • Exceeding daily quotas consistently by maintaining a fast pace while prioritizing safety and accuracy
  • Supervisor of all staff when repairing irrigation systems

Receptionist

CH Opticians
08.2023 - 02.2024
  • Streamlining front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in customers
  • Creating and confirming appointments, communicating with clients, and updating client records.
  • Greeting clients on arrival and completing their journey from dispensing right through to the collection of their glasses
  • Updating the visual displays on all windows with new and popular stock keeping them on trend
  • Liaising with reps making sure we were kept up to date with marketing material for our social media platforms

Clerical Officer

Coolmore Stud
02.2020 - 07.2023
  • Communicating with management and liaising with suppliers
  • Greeting incoming clients professionally, providing friendly knowledgeable assistance
  • Daily maintaining of veterinary records
  • Receptionist duties- answering the phones, tracking shipments , filing documents and drafting letters
  • Daily use of Microsoft Word and Excel, preparing and updating spreadsheets
  • Supported management with daily tasks such as producing reports and data all under strict deadlines for daily meetings
  • Routed business correspondence, documents, and messages to the relative departments such as HR and payroll

Retail Sales Assistant/Shift Supervisor

Penneys
11.2015 - 01.2021
  • Covering the shop floor in the absence of a manager which entailed delegating tasks to employees, spot checking tills, helping staff with any problems that may arose regarding customer complaints or technical problems with the registers
  • Delivering an exceptional level of service to each customer by listening to concerns and answering questions
  • Working in the customer service sector which entails answering phone calls from customers with any queries, processing returns, intercom announcements and signing any visitors in and out of the building
  • Responsible for daily deliveries, recovery of the shop floor and replenishing the shelves
  • Improving store appearance with effective merchandising and creative displays

Education

Bachelor of Science - Equine Studies

University of Limerick
Limerick, Ireland
08.2021

Skills

  • Microsoft Office and Excel
  • Data management
  • Customer service
  • Cash management
  • Scheduling
  • Time management
  • Well organised
  • Communication skills
  • Merchandising
  • Problem solving
  • Self-motivated
  • Attention to detail

Important Information

  • Working Holiday Visa 417
  • White Card
  • RSA
  • Full clean driving license

References

  • Ms. Caroline Simpson, Practising Manager, CH Opticians, +353 (86) 3521450, chopticiansolr@gmail.com
  • Mr. Paddy Fleming, Stud Manager, Coolmore/ Castlehyde Stud, +353 (86) 3004337, pfleming@castlehyde.com
  • Mr. Sean Duggan, Manager, Penneys, +353 (86) 3476023, sduggan@ymail.com
  • All written references available upon request

Timeline

Fruit Picker

Austchilli
03.2024 - 07.2024

Receptionist

CH Opticians
08.2023 - 02.2024

Clerical Officer

Coolmore Stud
02.2020 - 07.2023

Retail Sales Assistant/Shift Supervisor

Penneys
11.2015 - 01.2021

Bachelor of Science - Equine Studies

University of Limerick

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Colleen Shortland