Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Colleen West

Sales Rep
Telopea,NSW

Summary

Assistant Manager professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections.

Self-motivated and true team player.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Committed to maintaining professional relationships to increase profitability and drive business results.

Motivated Administrators 5 experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales.

Offers flexible schedule to work peak seasonal hours.

Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Conscientious Customer Service with 5 experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Personable Retail Sales offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Proactive Sales with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Diligent Leader skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Woolworths Group
04.2004 - 02.2005
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.

Office Administrative Assistant

Optus Business
Burwood, New South Wales
01.2004 - 04.2004
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Responded to inquiries from callers seeking information.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Inbound Sales Representative

Optus Telecommunications
01.2002 - 02.2003
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Documented details of calls and customer interactions.
  • Interpersonal Retail Sales Relations
  • Performed work in compliance with established regulations, policies and standard operating procedures.

Education

Bachelor Of Business Admin. - Business Management

Benowa College
Benowa, QLD
02.2000

Mathematics, English, Marine Studies, Home Economi

Merrimac State High School
Mermaid Waters, QLD
01.1985

Skills

  • Upbeat and Positive Personality
  • Customer Account Management
  • Order and Refund Processing
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Upselling Products and Services
  • Interpretation and Translation Services
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Call Documentation
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Merchandise Arrangements
  • Educational Opportunities
  • Cultural Sensitivity
  • Microsoft Access
  • Microsoft Exchange
  • Inquiry Requests
  • Microsoft Excel
  • Customer Inquiry Response
  • Microsoft Outlook
  • Answering Customer Questions
  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • Google Drive
  • Microsoft Office
  • Microsoft Windows
  • Strong Analytical and Problem-Solving Skills
  • Human Resource Management Software (HRMS)

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Responded to over 10 customer inquiries each day.

Timeline

Customer Service Representative

Woolworths Group
04.2004 - 02.2005

Office Administrative Assistant

Optus Business
01.2004 - 04.2004

Inbound Sales Representative

Optus Telecommunications
01.2002 - 02.2003

Bachelor Of Business Admin. - Business Management

Benowa College

Mathematics, English, Marine Studies, Home Economi

Merrimac State High School
Colleen WestSales Rep