Colleen Zwolsman

An accomplished Human Service professional with experience derived from multiple industries and roles of varying accountabilities, my strengths include case management, liaising with multiple service providers to ensure participant safety, care mapping and risk assessing, exceptional multitasking, and organisational skills to meet diverse and competing work demands.

Proactive Leadership Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.

Demonstrating initiative, I have directly supported business operations through effective scheduling and self-managing workflow, clerical support activities and operational tasks that impact performance and outcomes.

Focused and results-driven, I have been instrumental in providing a rapid first point of contact with customers; assessing customer needs and tailoring assistance; exercising sound judgment; demonstrating the ability to think laterally and critically for prompt problem resolution; and proficient simultaneous use of contemporary software systems. Additionally, I have a proven history of exhibiting confidentiality, discretion, tact, and diplomacy when dealing with stakeholders.

• Membership: Australian Community Workers Association Current
• Positive Notice Blue Card, Queensland Current
• Provide First Aid and CPR (HLTAID003) Current
• C-Class Drivers Licence – 112968327 Current
• Naational Police Check Current

• Confidentiality and Privacy
• Teamwork
• Records Management
• Case Management
• Time Management
• Strategic Planning
• Scheduling and Programming
• Proactive Leadership

• Residential Tenancies and Rooming Accommodation Act 2008 (2023)
• National Disability Insurance Scheme (NDIS) (2023)
• Specialist Support Coordination (2023)
• National Disability Insurance Scheme Act 2013, the National Standards of Disability and relevant other regulatory frameworks (2022)
• Disability Awareness | Mental Health Awareness | Equal Opportunity Employment (2013)

• Life Without Barriers, IFYS, Maroochydore Queensland, Foster Carer, 2019, current, Partner with husband to provide foster care support to children placed in our home in Queensland; Provide mentorship and protection while meeting their educational, physical, emotional, social and mental needs.
• Anglicare Foster Care Agency, Yarraville Victoria, Foster Care Giver, 2005, 2013, Worked in collaboration with government and non-government agencies, departments, family and community members to provide holistic foster care to children, ensuring their emotional, educational and social development needs were consistently met.

• Teana Savy, Office of the Public Guardian, Sunshine Coast Guardian 2024, 0400 410 944
• Ahryn Lazaridis, Mercy Community Team leader 2024, 0423 240 363
• Lindell Johnstone, Head of College-Faith and Formation, Unity College-2023, 0407 134 222
• Mike Wassing, Acting Commissioner – QFES, Queensland Fire and Emergency Services, 0458 003 705

• Australian Community Workers Association