Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Colleen Skewes

Canning Vale,WA

Summary

Enthusiastic and driven professional with a passion for expanding experiences and enhancing skills. Demonstrates a strong commitment to reliability and honesty while successfully collaborating with diverse age groups in team-oriented and independent settings. Keen attention to detail and exceptional work ethic consistently deliver high-quality results. Highly adaptable and flexible in working hours to effectively meet the demands of any role.

Overview

35
35
years of professional experience

Work History

Licensing Service Officer

WA Police Force – Firearms & Licensing
02.2024 - Current
  • Receives and responds to phone and counter inquiries and provides information and advice relating to licensing enquiries to internal and external customers.
  • Provides advice and information to internal and external customers on police licensing matters/policies and procedures based on set procedures and guidelines.
  • Enters data into relevant WA Police Force systems/registers/databases and ensure the accuracy of records
  • Utilises the WA Police Force systems for tracking of data and records.
  • Makes telephone calls to licence holders throughout the state to verify sensitive and confidential firearm details.
  • Consults and seeks advice from supervisor on complex legislative matters.
  • Understands and complies with information security policies and procedures to ensure information holdings/systems are kept confidential and utilised accurately and reliably.
  • Demonstrates and advocates a high level of ethics and integrity in accordance with the Agency’s professional standards and Code of Conduct including reporting wrongdoing.
  • Undertakes other duties as directed.

Supervisor

Bunnings Warehouse
06.2021 - 07.2024
  • Responsible for replenishing shelves and prioritizing customer satisfaction
  • Provided support and guidance to my team in order to maintain efficiency within the department.

Family Manager

Home Duties
01.2002 - 06.2021
  • Managed and executed daily operations for a household comprising 5 boys
  • Managed both household cleaning tasks and upkeep of gardens and pool.

Receptionist Administrator

Mortgage Masters
09.2001 - 12.2001
  • Managed communication channels to provide exceptional customer service for home loan clients, brokers, and bank personnel.
  • Maintained accurate records of staff payroll information.

Team Member

Westpac Bank
01.1994 - 04.2001
  • Held various positions within the Bank, including Customer Service Officer in Account Services, Deceased Estates, Records Management, Broker Unit and Team Leader for Accounts Payments. Responsibilities included finalizing incorrectly closed accounts, handling phone inquiries, adjusting interest on customer accounts, preparing audits for accountants, finalizing and closing deceased estates accounts, actioning customer inquiries in records management and duplicating statements as per customers/courts request. Also responsible for inputting and processing home loans on behalf of brokers as a member of the broker unit as well as managing regular payments from customers and assisting with payment inquiries as a team leader.

Cafeteria Worker

Coles Fossey Cafeteria
01.1990 - 01.1998
  • Responsible for maintaining cleanliness of tables and food prep surfaces, ensuring compliance with hygiene standards
  • Maintained proper food storage procedures and implemented effective rotation of inventory in cool rooms.

Merchandiser

Coca-Cola
01.1992 - 01.1993
  • Regularly engaged in fieldwork, collaborating and communicating with clients
  • Rotated stock, restocked fridges, and built product displays in stores to ensure maximum exposure.

Checkout Assistant

Big W
01.1992 - 01.1993
  • Served customers as a checkout operator before expanding role to include duties in Layby and staff relief.

Education

Skills

  • Can adhere to health and safety policies and procedures
  • Ability to communicate verbally in a concise and comprehensive manner
  • Able to work within a team environment
  • Ability to work independently and unsupervised
  • Dependable/Reliable/Punctual
  • The ability to work skillfully with one's hands
  • Capable of prioritizing tasks and deadlines while maintaining quality
  • Can identify and resolve risks and hazards effectively
  • Quality organizational and judgment skills
  • The capability to follow instructions and carry out tasks as directed
  • Ability to associate with colleagues of varying ages and character
  • Can perform work in a professional and courteous manner, including basic work
  • Good hand-eye coordination

References

  • Elodie Michalack, WAPOL Cannington, 0415 089 630
  • Daniel Padua, Bunnings Complex Manager, 0406 589 431
  • Jake Flint, Bunnings Co-Ordinator, 0435 173 622,

Timeline

Licensing Service Officer

WA Police Force – Firearms & Licensing
02.2024 - Current

Supervisor

Bunnings Warehouse
06.2021 - 07.2024

Family Manager

Home Duties
01.2002 - 06.2021

Receptionist Administrator

Mortgage Masters
09.2001 - 12.2001

Team Member

Westpac Bank
01.1994 - 04.2001

Merchandiser

Coca-Cola
01.1992 - 01.1993

Checkout Assistant

Big W
01.1992 - 01.1993

Cafeteria Worker

Coles Fossey Cafeteria
01.1990 - 01.1998

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Colleen Skewes