Collen Ndlovu

Key Functions & Responsibilities

• Led root investigations to identify complex financial issues.
• Enhanced digital banking products by improving security and user engagement.
• Managed operations using tools like MOBILE MANAGER, ECLIPSE, and CAMS,
  ensuring seamless service delivery.
• Built strong cross-departmental relationships to support business objectives.
• Developed and executed proactive risk management strategies to safeguard operations
  and enhance financial security.
• Resolved conflict situations effectively, fostering a collaborative and high-performing
  work environment.
• Influenced key stakeholders to secure buy-in for innovative concepts, ensuring alignment
  with organizational goals.

Key Functions & Responsibilities:

• Managed and prepared detailed reports, ensuring accuracy and timeliness while tracking
  progress to meet organizational goals.
• Supported forex operations and managed high value financial products.
• Executed precise capturing of special rates, contributing to financial accuracy and
  supporting overall financial operations.
• Collaborated with branches to proactively identify and resolve discrepancies and enhance
  service delivery.
• Administered the timely clocking of cheque books, effectively placing stop payments as
  part of a comprehensive risk management strategy.
• Managed fraud block and secure cases utilizing the work tool ASK ONCE SCOPUS.
• Acted as the Anti-Money Laundering Agent reporting to the Financial Intelligence Centre.
• Supported the organization’s risk management framework by aligning all activities with
  financial and regulatory compliance standards.
• Managed the lifecycle of Medical Grow accounts, ensuring compliance with banking
  regulations and industry standards.

Key Functions and Responsibilities:

• Executed accurate data capture tasks, ensuring project information integrity and reliability.
• Managed the call center's complaints line, addressing customer concerns with efficiency and
  professionalism to ensure high satisfaction.
• Streamlined project operations by scheduling appointments and coordinating tasks to
  maximize efficiency and facilitate smooth execution.
• Provided administrative support to project managers, ensuring timely and successful delivery
  of key initiatives while maintaining compliance with quality standards.