Collette Winpe

• Designed and presented planogram visuals to retail stakeholders, optimizing product layout across various store formats
• Developed strategic floorplans to enhance product visibility, improve customer navigation, and drive revenue growth
• Collaborated cross-functionally with merchandising, marketing, supply chain, and vendor teams to execute retail initiatives
• Conducted in-store fit checks and implemented ticketing and fixture resets in preparation for automated replenishment systems
• Gathered and analyzed customer feedback, purchasing trends, and sales data to continuously refine planogram accuracy and store layouts
• Maintained up-to-date records of all planogram changes and ensured consistent execution across locations
• Participated in vendor discussions to integrate promotional activities and new product launches into planogram strategy
• Monitored and adjusted merchandising effectiveness based on performance metrics and seasonal cycles
• Supported visual merchandising efforts to create an engaging and efficient shopping experience for customers

• Reported directly to the Managing Director, overseeing day-to-day business operations and administrative functions
• Managed corporate calendars, coordinated meetings, arranged travel logistics, and prepared internal and external communications
• Implemented and maintained office procedures and systems to support efficiency and compliance across all departments
• Supported project managers and cost estimators in coordinating commercial kitchen installations and service delivery
• Maintained databases, filing systems, and documentation for contracts, suppliers, and project records
• Acted as liaison with trade subcontractors, clients, property managers, suppliers, and external consultants
• Oversaw internal reporting processes including timesheets, project updates, and financial tracking
• Supported client service delivery through proactive communication, complaint resolution, and service follow-ups
• Ensured accurate data entry, performed regular system backups, and maintained data integrity
• Contributed to staff onboarding, compliance documentation, and office health & safety procedures

• Acted as the first point of contact for customers throughout the insurance claims and vehicle repair process
• Provided clear and empathetic guidance on claims procedures, ensuring compliance with UK insurance standards
• Maintained regular communication with customers, repair centres, and internal departments to ensure timely updates and resolutions
• Ensured adherence to Service Level Agreements (SLAs) by managing case files accurately and proactively following up on outstanding actions
• Handled customer complaints and complex queries professionally, achieving high levels of satisfaction
• Processed claims documentation, maintained case records, and supported internal auditing and compliance efforts
• Contributed to site-wide performance targets by delivering consistent, high-quality service in a fast-paced environment
• Supported additional administrative tasks including appointment scheduling, email monitoring, and reporting for claims managers

• Supported Project Managers in planning, scheduling, and executing infrastructure projects
• Tracked project milestones, maintained Gantt charts, and assisted in resource allocation
• Monitored project budgets, prepared reports, and ensured cost control practices
• Coordinated with vendors, subcontractors, and depot teams to ensure timely task completion
• Maintained documentation including invoices, purchase orders, and meeting minutes
• Drafted correspondence and project updates for internal and client communications
• Handled depot payroll and supported forecasting and budget planning
• Scheduled and facilitated project meetings, prepared agendas, and documented actions
• Ensured all administrative functions and operational procedures met company standards
• Managed issue tracking, risk registers, and compliance documentation
• Contributed to quality assurance, ensuring work met contractual and regulatory requirements

• Provided high-level administrative and technical support across Housing Property Services, contributing to project delivery and daily operations
• Assisted in the development and review of housing policies and procedures, ensuring alignment with regulatory requirements and community needs
• Coordinated internal and external communications between contractors, tenants, and council departments
• Managed key documentation including invoices, purchase orders, contracts, meeting minutes, and compliance records
• Supported budget forecasting, financial reporting, and performance monitoring activities for the department
• Played a central role in complaints handling, maintaining accurate records and ensuring timely resolution in accordance with council policy
• Oversaw depot-level payroll administration and workforce coordination
• Monitored project timelines and provided administrative oversight to ensure service-level targets and quality standards were achieved
• Contributed to continuous improvement initiatives focused on efficiency, cost-effectiveness, and service quality
• Collaborated with property managers, legal advisors, and local government representatives on housing-related matters

• Managed all aspects of customer service operations, including complaint resolution, service coordination, and client satisfaction tracking
• Oversaw the maintenance of accurate client data, ensuring customer portfolios were up to date across all systems
• Identified cross-selling opportunities and worked closely with the sales team to expand client service offerings
• Ensured compliance with company policies and maintained key operational procedures across the administrative team
• Supervised daily administrative functions including correspondence, recordkeeping, and scheduling
• Acted as the central liaison between clients, internal teams, and external stakeholders to ensure smooth service delivery
• Developed internal process improvements to enhance efficiency and communication flow within the office

Handled escalated service issues and ensured resolution in line with regulatory and company standards

• Provided administrative support to NSW and Territory Sales Managers, ensuring smooth day-to-day sales operations
• Managed incoming sales leads and distributed them appropriately across territories to optimize response times and conversion rates
• Prepared and distributed weekly Management Information (MI) reports to senior leadership, tracking sales performance and pipeline metrics
• Coordinated with internal departments including finance, operations, and customer service to ensure alignment and timely issue resolution
• Maintained accurate records of customer interactions, sales activities, and contract documentation
• Assisted in preparing sales presentations, customer proposals, and tender documentation
• Handled customer inquiries, complaints, and service requests professionally and efficiently
• Supported CRM data integrity and assisted in system updates to reflect current sales activity
• Ensured all communications and documentation adhered to compliance and company standards

• Coordinated all staff training programs, ensuring compliance with industry standards and company procedures
• Managed training records, certifications, scheduling, and staff induction processes across multiple departments
• Developed training materials and liaised with external providers to deliver ongoing education for security personnel
• Oversaw administration workflows including document control, internal communications, and HR file maintenance
• Managed client service allocation and complaints handling through structured non-conformance reporting
• Supported accounts team with invoicing, reconciliations, and payroll preparation
• Conducted internal audits and quality assurance checks in accordance with operational standards
• Assisted in the development and implementation of Business Continuity Plans and WHS (Workplace Health & Safety) initiatives
• Scheduled and chaired training meetings and operational briefings, ensuring all compliance requirements were met
• Acted as liaison between field staff and corporate office to maintain high service delivery standards

• Provided high-level administrative support to the Supply Team and Livestock Buyers, including calendar management, internal communication, and data entry
• Processed and managed purchase orders and inventory transactions with accuracy and timeliness
• Coordinated reordering processes as a Rebuyer, ensuring optimal stock levels across product categories and avoiding overstock or shortages
• Maintained supplier databases, product specifications, and price updates for the meat and small goods departments
• Assisted the marketing team with the execution of promotional campaigns, including planning, signage coordination, and in-store merchandising
• Supported the development and tracking of marketing materials, promotional schedules, and vendor submissions
• Collaborated with supply chain and logistics departments to ensure timely distribution and product availability
• Helped prepare weekly reports on inventory, sales trends, and promotional effectiveness for departmental managers
• Liaised with suppliers and internal stakeholders to manage promotions, new product launches, and product transitions
• Played a key role in supporting cross-functional initiatives across procurement, merchandising, and marketing divisions