Collin Kiapgugu
Port Moresby
Summary
Accomplished Security Operations Manager at Anitua Protective Services Ltd. with a proven record of enhancing facility safety and driving team collaboration. Specialized in threat intelligence analysis and incident response management, I contributed to strengthening security strategies and optimizing operations under the guidance of the General Manager. Experienced in investigation techniques and recognized for strong communication skills, I deliver results through strategic planning and decisive leadership..
Overview
26
26
years of professional experience
Work History
Security Operations Manager
Anitua Protective Services Ltd.
05.2021 - Current
- Oversee Operations for all Branch's - Lihir, East New Britain & Kavieng.
- Conducted routine analysis of internal processes and external factors such as emerging threats to continuously improve and adapt security strategies.
- Promote a culture of safety and security awareness among all employees through identifying training, communication campaigns, and ongoing support initiatives.
- Enhanced overall facility safety by conducting regular audits of security equipment and systems.
- Maintained detailed records of all security-related events, providing valuable data for future risk assessments and strategic planning initiatives.
- Lead incident investigations and debriefs, identifying areas of improvement and implementing corrective actions as needed.
- Managed security team schedules, ensuring optimal coverage for facility protection.
- Mentor junior staff members in best practices for effective security management, fostering professional growth within the team.
- Develop a strong relationship with local law enforcement agencies to enhance collaboration and information sharing.
- Manage budgets for security expenses, prioritizing investments in equipment and technology upgrades where necessary.
- Conduct regular Security Audits or assessments to identify potential vulnerabilities and implement appropriate countermeasures.
- Improve security operations efficiency by implementing new protocols and procedures. Consistent reviewing.
- Keep the Operations Team compliant with security KPI's, GPO's, protocols and dress & bearing standards.
- Respond swiftly to security incidents and effectively resolve security issues,& client complaints.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Provide high level information to APS GM and Corporate Management Team as and when required.
Security Supervisor Investigator - Loss Prevention
City Pharmacy Group Ltd
11.2017 - 05.2021
- Directing & overseeing the implementations of all Security Protocols for the purpose of providing a safe working environment for all employees and customers.
- Conducted regular Security patrols of stores to detect and deter security threats.
- Security & Safety awareness with stores & support Departments.
- Enforcing access control policies and visitor management procedures.
- Reviewing Security Providers KPI's on a Quarterly basis.
- Attended all Security & Store theft call outs from all CPL sites on a 24hrs basis with urgency.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports when it occurred in all our different branch's locally and out or province for review by management or law enforcement Authority when required.
- Introduce, implement or carry out Security Cost Saving exercises given by the GM of Retail Operations.
- Developed strong working relationships with local law enforcement agency to enhance cooperation in incident response situations.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate response action real time.
Operations Security Supervisor
Security Watch Alert Team (SWAT)
02.2011 - 11.2017
- Supervised operations staff and kept security personal compliant with company policies and procedures.
- Conducted regular Security Assessment audits identifying areas for improvement and developing action plans to address them.
- Enhanced client satisfaction by establishing clear communication channels and addressing concerns promptly when it occurred through our client visits.
- Ensures that Supervisors perform as per their KPIs. Daily Matrix, Weekly Ops Report, Incident Reporting, and disciplinary action notices are submitted on time as per procedures.
- Forge relationship with Police, Fire Services and other emergency and security agencies as required.
- Respond to all Security emergency call outs for all sites on a 24hrs basis.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports when it occurred back to our clients.
- Assisted with providing security & shuttle PUDO services for various clients.
- Reported all incidents, issues & client complaints back to Management for their attention and further deliberation.
Help Desk Coordinator (Service)
Eltech Engineering Ltd
03.2010 - 02.2011
- Enhanced customer satisfaction by answering service calls and promptly logging in job cards and dispatch of Service team.
- Used invoice system ISCALA to manage and process support actions and requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Compiled and accurately entered data for each customer encounter to record in system.
- Documented and tracked help desk tickets to ensure timely resolution of issues.
- Logged support tickets and closed when issues were resolved.
Payroll & Accounts Assistant
EEE Consultants (Civil Engineering)
01.2009 - 03.2010
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processing of Salaries, reconciliation and accurate reporting on payroll matters.
- Assisted in the preparation of accurate financial reports for my direct report (Accountant)
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Administrative duties and bank runs.
Sales Representative - Consumer Credit Scheme
Brian Bell Home Centre - Waigani
02.2008 - 01.2009
- Sales & promotion of all our products and daily achieving sales targets.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential corporate accounts.
- Providing advice and credit assistance to all our clients eligible for Brian Bells Consumer Credit Scheme. (CCS)
Accounts Payable Assistant
Home Guard Construction (HG)
01.2007 - 01.2008
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Enhanced financial accuracy with thorough verification of invoices against purchase orders.
- Assisted in month-end closing procedures, contributing to accurate financial reporting for stakeholders.
- Ensured timely approval of invoices by monitoring outstanding items and following up with approvers as needed.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Input financial data and produced reports using MYOB.
- Processing of Cheques and dispatch.
- Assistant to the Accounts Manager
Purchasing Officer
Home Guard Construction (HG)
01.2006 - 01.2007
- Creating Purchase Orders in MYOB for various companies to procure local materials.
- Performed monthly reconciliation of open purchasing orders.
- Verification of all materials and equipment prior to dispatch.
- Telemarketing all our products and services to local and potential corporate clients.
- Sourced vendors, built relationships, and negotiated prices.
- Maintained documentation for all purchases.
Senior Inventory Clerk
Coastfield Ltd (HG Construction)
01.2004 - 01.2006
- Maintained inventory count both local & overseas, tracked usage, and documented variances.
- Raising purchase orders for materials overseas not available in the country.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Completed physical inventory counts each month with my inventory team.
- Supported purchasing department by verifying stock levels before placing orders for new items.
- Performed data entry and completed proper paperwork.
Financial Administrator Assistant
Living Light Foursquare Gospel Church
02.2002 - 01.2004
- Responsible for all financial and administrative duties in the Church and including processing of payroll for all staff.
- Updated daily transaction records to assist with payroll and billing administration.
- Completed clerical and data entry tasks to optimize financial procedures.
- Managed expense tracking and personnel vouchers.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate staff member.
Field Sales Representative
Finance Corporation Ltd
02.1999 - 01.2002
- Marketing the various products and services offered to individuals in both the public and private sector.
- Providing loans assistance and advice & Increased sales developing and maintaining strong relationships with clients in my assigned area of operations.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on their loan applications.
- Assisted the Manager by screening loan applications before approval is given.
- Marketing our range of products in the outstations away from Port Moresby city.
Education
Diploma in IT Majoring in Networking - Information Technology
Institute of Business Technologies (IBT)
Port Moresby02.2005
Certificate in Business Accounting - Business Accounting
International Training Institute
Port Moresby10.2002
Grade 12 Certificate - Grade 11 & 12
Port Moresby Grammar School
Port Moresby11.1998
Grade 10 Certificate - Grade 7 - 10
Kila Kila High School
Port Moresby11.1996
Grade 6 Certificate - Pre School/Prep & Grade 1 - 6
Ela Beach International School
Port Moresby11.1992
Skills
Threat Intelligence Analysis
Incident Response Management
Physical Security Measures
Daily incident reporting
General security
Safety and security regulations
Safety and security procedures
Investigation techniques
Loss prevention expertise
Asset Protection
Reliability
Excellent Communication
Team Collaboration
Incident Investigation
Languages
English
Full Professional
Timeline
Security Operations Manager
Anitua Protective Services Ltd.
05.2021 - Current
Security Supervisor Investigator - Loss Prevention
City Pharmacy Group Ltd
11.2017 - 05.2021
Operations Security Supervisor
Security Watch Alert Team (SWAT)
02.2011 - 11.2017
Help Desk Coordinator (Service)
Eltech Engineering Ltd
03.2010 - 02.2011
Payroll & Accounts Assistant
EEE Consultants (Civil Engineering)
01.2009 - 03.2010
Sales Representative - Consumer Credit Scheme
Brian Bell Home Centre - Waigani
02.2008 - 01.2009
Accounts Payable Assistant
Home Guard Construction (HG)
01.2007 - 01.2008
Purchasing Officer
Home Guard Construction (HG)
01.2006 - 01.2007
Senior Inventory Clerk
Coastfield Ltd (HG Construction)
01.2004 - 01.2006
Financial Administrator Assistant
Living Light Foursquare Gospel Church
02.2002 - 01.2004
Field Sales Representative
Finance Corporation Ltd
02.1999 - 01.2002
Diploma in IT Majoring in Networking - Information Technology
Institute of Business Technologies (IBT)
Certificate in Business Accounting - Business Accounting
International Training Institute
Grade 12 Certificate - Grade 11 & 12
Port Moresby Grammar School
Grade 10 Certificate - Grade 7 - 10
Kila Kila High School
Grade 6 Certificate - Pre School/Prep & Grade 1 - 6
Ela Beach International School
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