Collins E. Charles
Salisbury,SA
Summary
Dedicated IT professional with over six years of experience in IT support, help desk, system administration, and technical support. Seeking to leverage my expertise in network management, troubleshooting, and system administration in a dynamic IT environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst / IT Support
Torrens University Social Enterprise Hub
02.2023 - 06.2023
- Collaborated with cross-functional teams to design and implement data-driven strategies, improving customer satisfaction by 15%.
IT Support / Software Developer
Gerism Tech Pty
07.2021 - 06.2022
- Provided technical support and maintenance for web applications, ensuring smooth operations.
Software Developer (Analyst)
Hyella Limited
07.2020 - 06.2021
- Contributed to the development and maintenance of a two-in-one Hospital Management Software (HMS) and ERP system.
Network Administrator
NNPC (Nigerian National Petroleum Corporation)
07.2018 - 12.2018
- Managed and maintained network services, ensuring high availability and performance.
Education
Master in Business Information System -
Torrens University, Adelaide
Bachelor of Science in Electrical and Electronics Engineering -
University of Benin City, Benin
Skills
- Technical Support: Proficient in diagnosing and resolving hardware, software, and network issues
- System Administration: Experience in managing Windows, Linux, and macOS systems, including user account management, system updates, and security protocols
- Network Administration: Skilled in maintaining and troubleshooting network services, including Cisco phone systems, SAP ERP, and remote troubleshooting
- Help Desk Operations: Adept at providing first-line technical support, training users, and documenting solutions
- Software & Tools: Proficient in SQL, Python, Java, PHP, Nodejs, MySQL, MongoDB, AWS RDB, and tools like Jira, Git, Docker, Jenkins
- Communication: Strong ability to communicate technical concepts to non-technical users and work collaboratively in team environments
- Data Analysis
- Microsoft Excel Mastery
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- Software development life cycle
- User Acceptance Testing
Certification
- Complete Oracle SQL Certification Course, Udemy, 02/2024
- Artificial Intelligence and Business Strategy, LinkedIn Learning, 05/2023
- Professional in Java Programming, HIIT, 12/2018
- Certificate in Website Designing and Publishing, Pacific Computer Institute, 12/2014
Activities
- Football
- Cricket
- Video Games
- Music
- Travel
References
Available upon request
Timeline
Business Analyst / IT Support
Torrens University Social Enterprise Hub
02.2023 - 06.2023
IT Support / Software Developer
Gerism Tech Pty
07.2021 - 06.2022
Software Developer (Analyst)
Hyella Limited
07.2020 - 06.2021
Network Administrator
NNPC (Nigerian National Petroleum Corporation)
07.2018 - 12.2018
Master in Business Information System -
Torrens University, Adelaide
Bachelor of Science in Electrical and Electronics Engineering -
University of Benin City, Benin
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