Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Colm McNicholas

Bondi,NSW

Summary

Experienced Retail Supervisor with proven expertise in inventory and staff management. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Applegreen
03.2022 - 06.2024
  • During my year working in this shop, I started as a sales assistant, working the tills and maintaining the aesthetic of the shop.
  • I showed my skills in management and quality of work to be promoted to position of Assistant manager in this shop.
  • As part of my role as assistant manager, I monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • I maintained a clean, safe, and organized store environment to enhance the customer experience.
  • I also was acting manager anytime our shop manager was away
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Sales Assistant

SuperValu
12.2015 - 03.2022
  • During my time here I have undertaken jobs and tasks such as stocking the shelves.
  • Once I turned 18 I also have been trained on the checkouts/tills.
  • Here I processed transactions accurately while maintaining a high level of customer service.
  • Here I confidently managed CBE systems in a retail store, handling various transactions including the processing of refunds, returns, exchanges, as well as cash and card payments
  • Also, I am trained in working the CBE self-service checkout, handling tasks such as purchase approvals, and solving customer queries
  • I has the ability to handle customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Support Worker

Acorn Resource Centre
03.2021 - 07.2021
  • As part of my social care practice course, I worked in the Acorn Resource centre for 14 weeks
  • It is a day centre that works with individuals who have intellectual disabilities
  • Here I worked with service users on a daily basis, aiding them in various activities and creating various projects of their interest
  • I completed appropriate paperwork regarding each service user and made sure each room in the centre was clean and sanitised daily
  • While working here I developed relationships with the service users to ensure that they felt comfortable and could trust me.
  • I helped service users manage and reach individual goals, supporting independent progression and social skills.

Education

Bachelor of Arts - Social Care Practice

IT Sligo
Sligo, Ireland
06.2022

Skills

  • Communication
  • Hardworking
  • Interpersonal Skills
  • Time Management
  • Empathetic
  • Problem Solving
  • Patient
  • Customer Service
  • Motivated to excel at work
  • Staff Supervision
  • Task Delegation
  • Retail Operations

Personal Information

Date of Birth: 10/07/1999

References

  • Mr Maciej Liszka, (+353) 719304989, Manager, Applegreen Carraroe, Sligo, Co Sligo
  • Ms Stella Cunningham, (+353) 879910802, Clinical Nurse Manager 2, Acorn Resource Centre, Clarion Road, Ballytivnan, Co Sligo

Timeline

Assistant Manager

Applegreen
03.2022 - 06.2024

Support Worker

Acorn Resource Centre
03.2021 - 07.2021

Sales Assistant

SuperValu
12.2015 - 03.2022

Bachelor of Arts - Social Care Practice

IT Sligo

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Colm McNicholas