Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Colomba Nuñez Ceardi

Carlton,VIC

Summary

Motivated worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

1
1
year of professional experience

Work History

Server

Black Mamba
08.2023 - 08.2024
  • Provided excellent customer service in a fast-paced café environment
  • Managed order taking, food delivery, and payment transactions while maintaining cleanliness and organization of dining area
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Assisted with inventory management and restocking as needed
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Customer Service and Sales Specialist

Colomba Nuñez Ceardi
03.2023 - 03.2024
  • Providing personalized customer service, resolving issues, and managing complaints
  • Increasing sales through effective persuasion techniques and lead follow-up
  • Collaborating with teams to enhance customer experience and achieve sales goals
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Physalis Joyas Limitadas
03.2023 - 03.2024
  • Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Experience in graphic design using Canva for creating visual content
  • Active management of social media platforms (Facebook, Instagram, LinkedIn) for promotion and engagement
  • Advanced level of English, both oral and written
  • CEFR Level C1

Education

High School Diploma -

Saint George's College
01.2023

Skills

  • Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Experience in graphic design using Canva for creating visual content
  • Active management of social media platforms (Facebook, Instagram, LinkedIn) for promotion and engagement
  • Advanced level of English, both oral and written CEFR Level C1
  • Driving license
  • Have done voluntary work (taking care of kids, tutoring, building houses, food drives) and a part of the scout association
  • Ability to work effectively in multicultural environments
  • Strong interpersonal skills and ability to work in teams
  • Positive, organized, hard worker and stress resistant
  • Physical speed and strength, attention to detail
  • Friendly person and strong customer service skills
  • Visa: Student (subclass 500)
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Professional Appearance

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Black Mamba
08.2023 - 08.2024

Customer Service and Sales Specialist

Colomba Nuñez Ceardi
03.2023 - 03.2024

Physalis Joyas Limitadas
03.2023 - 03.2024

High School Diploma -

Saint George's College

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Colomba Nuñez Ceardi