Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Con Foundotos

Bexley,NSW

Summary

Dedicated and professional Customer Service & Security Supervisor with 25+ years’ experience across retail, healthcare, corporate, and public environments. Recognised for building strong rapport with clients, staff, and management, delivering exceptional service under pressure, and leading teams to ensure safety, compliance, and customer satisfaction. Trusted for integrity, reliability, and a proactive approach that consistently supports organisational success.

Overview

23
23
years of professional experience

Work History

Security Supervisor

Glad Group
04.2023 - Current
  • Lead day-to-day security operations at a major shopping centre, supervising guards and liaising with centre management.
  • Conduct critical control room monitoring, including CCTV archiving for emergency services.
  • Maintain high safety standards while delivering customer-first service to staff, tenants, and visitors.
  • Prepare detailed reports to ensure compliance and accurate incident tracking.

Customer Service Attendant

Point Parking PTY LTD
09.2019 - 03.2023
  • Delivered front-line service to NSW Health staff, hospital management, and visitors in a sensitive environment.
  • Managed parking systems including cash handling, pay station maintenance, and boom gate operations.
  • Consistently praised for professionalism, adaptability, and customer care under pressure.
  • Supported hospital operations during challenging conditions, ensuring smooth visitor and staff access.

Transport & Delivery Driver

Uber
01.2016 - 03.2023
  • Completed thousands of trips and deliveries across Sydney, maintaining a strong record of customer satisfaction.
  • Built rapport with local and international passengers through clear communication and problem-solving.
  • Balanced efficiency with safety, ensuring reliable transportation and timely deliveries.

Security Officer

Wilson Security
06.2015 - 01.2016
  • Trained across high-profile government and corporate sites.
  • Supported control room operations at Citibank Head Office.

Security Supervisor

Southern Cross Group Services
10.2013 - 06.2015
  • Supervised a team of 4–5 guards across shopping centre operations.
  • Worked closely with centre management to deliver safe, seamless customer experiences.

Security Supervisor

Glad Group
07.2007 - 10.2013
  • Oversaw daily security operations at 338 Pitt Street (AMP-owned high-rise).
  • Managed access card programming, parking systems, fire panel and BMU monitoring, and CCTV control room duties.

Security Supervisor

Glad Group
08.2007 - 10.2009
  • Supervised up to 4 guards across 5 high-rise properties.
  • Oversaw rostering, access card programming, and CCTV monitoring for all buildings.

Security Officer

Paragon Security Services
05.2005 - 07.2007

Delivered fire safety, gatehouse, patrol, and event security services for large-scale exhibitions.

Security Officer

Jaitel Security Group
01.2003 - 05.2005

Ensured tenant compliance and customer safety in a high-traffic shopping centre environment.

Education

High School Diploma -

James Cook Boys Technology High School
Kogarah, NSW

Skills

  • Security Operations & Control Room Monitoring
  • Incident Response & CCTV Management
  • Customer Service Excellence
  • Team Leadership & Staff Supervision
  • Conflict Resolution & Problem Solving
  • Access Control Systems & Card Programming
  • Report Writing & Compliance Documentation
  • Cash Handling & Point-of-Sale Maintenance

Accomplishments

Westfield Award Winner - For delivering the Westfield Customer Service Promise and creating moments that matter.



Languages

English
Native or Bilingual
Greek
Native or Bilingual

Timeline

Security Supervisor

Glad Group
04.2023 - Current

Customer Service Attendant

Point Parking PTY LTD
09.2019 - 03.2023

Transport & Delivery Driver

Uber
01.2016 - 03.2023

Security Officer

Wilson Security
06.2015 - 01.2016

Security Supervisor

Southern Cross Group Services
10.2013 - 06.2015

Security Supervisor

Glad Group
08.2007 - 10.2009

Security Supervisor

Glad Group
07.2007 - 10.2013

Security Officer

Paragon Security Services
05.2005 - 07.2007

Security Officer

Jaitel Security Group
01.2003 - 05.2005

High School Diploma -

James Cook Boys Technology High School
Con Foundotos