Con Melios
Yallambie
Summary
A highly organised, confident, and process-driven professional with extensive experience in the automotive industry. Passionate about cars and fostering a positive, team-oriented workplace, I excel in managing high-volume repair services while delivering exceptional customer service and top-quality vehicle body repairs. As an experienced automotive panel shop estimator and repair service manager, I have a proven track record of leading skilled technicians, managing repair estimates, and ensuring timely repair completion. With a keen attention to detail and a focus on optimising workflows, I drive operational efficiency while maintaining the highest industry standards. I am committed to creating a supportive and motivated team environment where collaboration thrives, ultimately enhancing both team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Digital Triage
CARe Automotive Group
01.2024 - Current
- Offer guidance, coaching, and support to the Digital Triage team, overseeing recruitment, onboarding, and training of new members
- Ensure estimates are optimized for maximum profitability
- Oversee timely invoice processing and manage the revenue cycle to completion
- Audit quotes and invoices for accuracy, ensuring cost-effective decisions are made
- Assist with the implementation of new digital solutions
- Collaborate with assessors as needed and review Out of Scope (OOS) decisions
- Monitor parts procurement and ensure key metrics are met
- Assist in new site setup & training new employees to follow company process
Repair Service Manager
CARe Automotive Group
05.2023 - 01.2024
- Oversee daily repair shop operations, ensuring timely and high-quality repairs
- Ensure all repairs meet company quality and safety standards
- Monitor repair timelines to ensure customer satisfaction
- Submit invoices to insurers for payment, including detailed progress photos and repair evidence
- Negotiate with insurance assessors to reach fair resolutions
- Maintain a clean, safe, and organized work environment
- Ensure compliance with health and safety regulations and address hazards promptly
- Conduct regular safety training and promote a safety culture
- Provide excellent customer service, addressing inquiries, complaints, and concerns professionally
- Implement strategies to improve customer satisfaction and loyalty, based on feedback
- Lead, motivate, and coach Technicians and Customer CARe Advisors to maximize performance
- Set clear goals, conduct performance evaluations, and manage discipline as needed
- Ensure sites are delivering operational excellence and meeting or exceeding site KPIs
- Ensure process is being followed on site
- Ensure sites are appropriately resourced and leave coverage is coordinated
Estimator
Repairhub Australia
03.2022 - 05.2023
- Managed initial and final interactions with clients.
- Executed comprehensive inspections for incoming vehicles, including precise mapping and imaging.
- Performed comprehensive post-condition inspections.
- Performed thorough vehicle assessments.
- Assessed vehicle damage based on insurance accident summaries.
- Liaise with IAG Motor Assessors and customers to resolve any discrepancies the customer may have
- Evaluated an average of 25 vehicles each day.
- Accurately estimated job requirements using iBodyShop and 1Q1 systems.
- Delegated ordering of parts to Parts Manager.
- Coordinated necessary sublet repairs.
- Facilitated daily coordination among Paint, Panel & Parts departments.
- Coordinated vehicle readiness to meet scheduled timelines.
- Performing final inspection prior to the delivery of the vehicle to customers, ensuring the quality of vehicle repairs are to pre-accident condition.
- Hand over completed repairs to customers.
Parts Manager
Repairhub Australia
11.2020 - 03.2022
- Managed sourcing, ordering, and receipting of parts.
- Generated invoices accurately and timely.
- Mirror-matching parts
- Oversee parts inventory for repairs, ensuring timely arrival and cost effectiveness.
- Achieved monthly targets consistently to align with company goals.
- Achieved a consistent increase of 15-20% above set profit targets monthly.
- Earned prestigious 2021 National Parts Manager of The Year title.
Sales Executive
SSS Auto Parts Melbourne
01.2019 - 11.2020
- Providing customer service at front desk.
- Conducted local and national sales.
- Handled incoming and outgoing sales calls.
- Handled digital sales operations on diverse systems.
- Expanded new business opportunities.
- Initiated client contact using cold calling techniques.
- Handled key aspects of client account management.
- Ensured timely deliveries by coordinating with drivers.
- Regularly surpassed 7k daily set target.
Pre-owned Vehicle Sales Consultant
Gasmak Garage Melbourne
01.2018 - 12.2018
- Selling pre-owned cars.
- Regularly surpassed sales objectives.
- Enhanced database with current client data.
- Managed client relationships effectively.
- Conducted thorough vehicle assessments to verify condition and eligibility.
- Cross-selling finance and after-market products.
- Ensured accuracy in drafting and completing legal documentation.
Business Owner - Domestic Cleaning Services
Mr. Spotless Melbourne
10.2015 - 01.2018
- Domestic regular cleaning services
- Residential end of lease cleaning.
- Carpet vacuum and steam cleaning
- Tile and grout cleaning and oven cleaning.
- Multi-media Advertising
- Account keeping and invoicing
Pre-Owned Vehicle Sales and Marketing Manager
Dutton Garage Est 1911
11.2014 - 10.2015
- Manage prestige vehicle sales and finance
- Conduct vehicle demonstrations and test drives
- Assist and report directly to the Director
- Liaise with service departments and maintain CRM data
- Oversee website updates and respond to inquiries
- Develop online and print campaign strategies
- Lead social media promotions and email marketing
- Supervise SEO/PPC operations and Google Analytics
- Create advertising artwork and manage inventory photography
- Plan and execute trade show events
- Handle international web-lead generation and allocation
- Conduct customer satisfaction surveys
Skills
- Leadership & Team Management
- Automotive Repair Expertise
- Customer Service Excellence
- Budget & Financial Management
- Problem-Solving & Decision-Making
- Health & Safety Compliance
- Multitasking & Time Management
- IBodyShop
- Audanet
- 1Q1
- Webtrim
- PartsCheck
- ORM/REPX
- Eranet
- Quotimation
- Live Market/ Redbook
- Dealer Solutions
- Office 356
- First Aid and CPR training
Accomplishments
National Parts Manager of the Year Award, Repairhub Australia, 12/01/21
Timeline
Digital Triage
CARe Automotive Group
01.2024 - Current
Repair Service Manager
CARe Automotive Group
05.2023 - 01.2024
Estimator
Repairhub Australia
03.2022 - 05.2023
Parts Manager
Repairhub Australia
11.2020 - 03.2022
Sales Executive
SSS Auto Parts Melbourne
01.2019 - 11.2020
Pre-owned Vehicle Sales Consultant
Gasmak Garage Melbourne
01.2018 - 12.2018
Business Owner - Domestic Cleaning Services
Mr. Spotless Melbourne
10.2015 - 01.2018
Pre-Owned Vehicle Sales and Marketing Manager
Dutton Garage Est 1911
11.2014 - 10.2015
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